Location:

Marshall Hampshire BMW

Position:

BMW Used Car Sales Manager

At Marshall, we are able to offer a long, secure, progressive, exciting and rewarding career to the ideal candidate. You will be a high performer who consistently exceeds targets and expectations. We can offer an excellent pay package and the pleasure of working with one of the finest automotive products in the world. If you have the drive, determination and are passionate about succeeding we would like to hear from you.

Key Purpose of the Job:

  • To achieve planned used car sales and profit opportunities within the Dealership and consistently exceeding customer expectations
  • Customer focus and Commercial awareness
  • Judgement and decision making
  • Enthusiasm to deliver the Marshall and BMW experience
  • Continually improve product knowledge of self and others
  • Planning and organising
  • Personal drive and commitment
  • Flexible approach to work and people and adaptability to a changing workplace environment
  • Sales experience in a retail/motor environment
  • IT literacy - to the level of a good working knowledge

• To support the sales process to ensure that the Marshall and BMW experience is delivered to every customer contact either face to face or by telephone to maximise sales and profit opportunities

• To manage stock control closely and adhere to the company stocking policies

• To manage and take overall responsibility for the operational side of all areas of the Sales Departments including new cars and F & I when your colleagues are absent

Accountabilities:

• Achieve the highest standard of personalised customer care commensurate with the Marshall and BWW

brand

• Plan, organise, coach and motivate the Sales Team

• Provide cover and support to the General Sales Manager as required in all aspects of the sales process

• Direct and monitor adherence to the Marshall Sales Process and FSA Compliance to deliver planned F&I Penetration and income

• Maintain accurate and up to date records on vehicle sales and finance transactions

• Agreed targets are monitored with everyone involved and reviews recorded on monthly basis

• Ensure all reports (internal and external) are completed in an accurate and timely manner

• Used car range - both physically and via Web Site is presented professionally in line with Audi guidelines and represents the appropriate stock mix, competitively priced

• Used cars are traded-in using the approved appraisal system, ensure trade vehicles are disposed of in a timely manner and in line with company policy

• Control preparation costs and standards by working closely with the After Sales Manager

• The length of time vehicles remain at the dealership and associated costs are monitored regularly and car prices adjusted accordingly to achieve the required stock turn

• Working with Marketing Department so new target groups are acquired systematically through ongoing analysis of advertising effectiveness, cold prospecting (telephone calls, mail initiatives etc.), call monitoring, local advertising/promotional events and other techniques that the Head of Business and Brand Director may deem profitable

• Support, motivate, coach and train staff to create and maintain an effective sales team who are fully aware of all F & I and related product, including any special incentives on offer

• To ensure that all financial processes linked to vehicle sale are operated in line with BMW guidelines

• Provide a comprehensive portfolio of additional Audi approved services such as Manufacturer’s Breakdown Insurance, finance & leasing offers, exchange warranty

Skills & Experience required for the Job:

  • Customer focus and Commercial awareness
  • Judgement and decision making
  • Enthusiasm to deliver the Marshall and BMW experience
  • Continually improve product knowledge of self and others
  • Planning and organising
  • Personal drive and commitment
  • Flexible approach to work and people and adaptability to a changing workplace environment
  • Sales experience in a retail/motor environment
  • IT literacy - to the level of a good working knowledge

Salary:

A competitive basic salary & commission structure along with a Company vehicle is offered.


Benefits:

22 days paid holiday per annum plus bank holidays, auto enrolment to a workplace pension, staff discounts, and future opportunities to progress within the Group

Contact:

Please apply to Richard Staunton, Head of Business, at richard.staunton@marshall.co.uk your CV (including details regarding your current salary package). Marshall Hampshire BMW, Griffin Way South, Hook, Hampshire, RG27 9RW.

STRICTLY NO AGENCIES