Customer care continues Accident Exchange and Marshall Motor Group partnership​

> ​​Marshall Motor Group renews Accident Management service with Accident Exchange
> Renewal extends programme to recently acquired Ridgeway Group of 30 dealerships
> Service has handled more than 15,000 claims over 11 years with Marshall Motor Group

Marshall Motor Group has extended its 11-year relationship with accident management provider Accident Exchange.

The three-year deal will see Accident Exchange support Marshall Motor Group customers following an accident; handling the claim from the initial call until the claim is settled, removing the stress by organising vehicle repairs and providing a like-for-like replacement vehicle for non-fault accidents.

As one of the UK’s largest motor retailers, customer service is one of the chief tenets of the Marshall Motor Group business. Over the last decade, Accident Exchange has helped provide Marshall with an outstanding level of service, handling in excess of 15,000 customer claims.

Marshall Motor Group benefits from Accident Exchange’s First Notification of Loss “Hot Key” service, which connects the customer to the accident management team at the touch of a button, ensuring all accident-related enquires are assessed to ensure all necessary repairs and maintenance is carried out in the process.

After the recent acquisition of Ridgeway last year, the service will expand to cover the 30 additional dealerships, taking the accident management service to 103 Marshall Motor Group dealerships; representing 25 different brands ranging from Audi, BMW, Ford, Land Rover, Maserati, Mercedes-Benz, Volkswagen and Volvo.

Daksh Gupta, Chief Executive at Marshall Motor Group, commented, “Customer service is the key to good business, and Accident Exchange has helped us deliver outstanding care for over a decade by helping customers during the most stressful part of car ownership.”

Daksh added, “When the unfortunate happens to a customer’s car, we can be confident they will receive the best care and service from the very first call, and long may that continue.”

Liz Fisher, Director of Sales at Accident Exchange added, “Continuing these long-term relationships with the biggest and best dealer groups demonstrates how well-integrated and valuable our accident management service can be to businesses; ultimately benefitting both its service to customers and generating additional sales opportunities.

ENDS

For further information, please contact Richard Tanner, Nick Bearn or Andy Bothwell at Performance Communications on t: 0208 541 3434 e: richard@performancecomms.com, nick@performancecomms.com or andyb@performancecomms.com

Notes for editors:

Accident Exchange
Through its dedicated service centre and fleet of vehicles, Accident Exchange helps motorists who have found themselves on the wrong end of an accident get back on the road as quickly as possible. Removing some of the stress resulting from a crash, Accident Exchange will interact with insurers, organise repairs and keep drivers mobile.

Automotive & Insurance Solutions Group
The Automotive & Insurance Solutions Group of Companies is uniquely placed to meet the needs of the motor trade, specialising in highly customisable or off-the-shelf business solutions spanning several areas of expertise including telemetry, accident management, motor fraud detection, dealer and fleet software, insurance, and app design.

Its portfolio of Companies incorporates a number of brands including In-car Cleverness, Accident Exchange, DCML Ltd and APU Ltd.

Marshall Motor Group
Marshall Motor Holdings is a top 10 UK motor dealer group. Since 2008 the Group has restructured its dealership portfolio, operating 103 franchise dealerships and representing 25 manufacturing brands across 24 counties. Turnover is in excess of £2.3bn per annum, and is the only motor retailer in the UK with top 5 premium and top 10 volume brands, accounting for over 83.5% of the brands sold in the UK.* 22nd UK's Best Workplaces: Large Category (2017) awarded by the Great Place to Work® Institute.

www.marshall.co.uk