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When a set-back happens, it’s what we do next that matters. So whether it’s a chip in your windscreen or a fall in tyre pressure, we’ll be there for you and your Volvo.
When you arrive, one of our trained experts will assess the damage to your Volvo and agree the conditions of your repair with you. If for any reason we’re unable to complete your repair immediately, we’ll discuss alternative options with you to help you get back on the road as soon as possible.
We also do replacements.
Windscreen repairs depend on the size and location of the damage, and we will work to the guidelines determined by the Volvo Safety Standards.
If your chip falls outside of the necessary requirements, you may need a windscreen replacement – which we can also organise for you.
A closer look.
We aim to repair all punctures that are brought to us. However, we may not be able to offer our complimentary service if there is:
less than 1.6mm of tread across the central ¾ of the tyre
secondary damage caused by the injuring object
ageing/deterioration of the tyre
any bead damage
an exposed cord
a faulty/poor previous repair
MARSHALL VOLVO
CAMBRIDGE
01223 663341
MARSHALL VOLVO
DERBY
01332 972 291
MARSHALL VOLVO
GRANTHAM
01476 452893
MARSHALL VOLVO
LEEDS
0113 213 6771
MARSHALL VOLVO
MILTON KEYNES
01908 448139
MARSHALL VOLVO
NOTTINGHAM
01158 284558
MARSHALL VOLVO
PETERBOROUGH
01733 823518
MARSHALL VOLVO
WELWYN GARDEN CITY
01707 862755
Terms & Conditions
Windscreen repair. What is covered?
Windscreen repairs, for Volvo cars only, will be assessed initially to establish that the damage is reparable as stipulated by Volvo Safety Standards:
You will be advised as soon as possible if the damaged can be repaired. In the case where the windscreen is unrepairable, you will be offered the option of chargeable replacement. Where applicable, the option to have the replacement through your insurance company will also be offered.
Once it has been confirmed that the damage can be repaired, the repair will be untaken by your chosen authorised Volvo Retailer or Volvo Service Centre in the United Kingdom. The repair will be completed using a professional grade windscreen repair resin method.
Tyre Repair. What is covered?
Tyre repairs, for Volvo cars only, will be assessed initially to establish that the damage is reparable. If the tyre displays any of the following characteristics, a puncture repair will not be attempted.
There are certain recommendations set by the British Standard (BS AU 159) that must be adhered to for a puncture repair to be carried out safely. They define limits to the location, size and number of repairs that can be carried out on a tyre. To meet these recommendations and adhere to the safety guidelines, we will only repair a puncture sustained in the ‘minor repair area’ which is the central ¾ of the tyre. If the tyre has a puncture anywhere outside of this area, we cannot safely repair this section as it is too close to the sidewall. Additionally, if a puncture is over 6mm in diameter, regardless of whether it is in the safe area or not, a repair cannot be carried out as the damage is too big for a safe repair. You will be advised as soon as possible if the puncture can be repaired. In the case where the tyre is unrepairable, you will be offered the option of chargeable replacement.
While you wait repairs
Whenever possible, retailers will endeavour for the repair work to commence as soon as possible after the initial assessment, while you wait. The time required for the repair will be confirmed and needs to be agreed with prior to the repair being started.
The timeframe to commence and complete work is at the retailer’s discretion. If the work cannot be carried out post the initial assessment, the retailer will discuss alternative options with you.
What to do if you have a complaint
If you have a complaint about the repair work conducted on your vehicle, you should address the complaint to the authorised Volvo Retailer or Service Centre who conducted the repair. If you have a complaint about any other element, please contact Volvo Cars Customer Services.
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 310503. Details of our permissions and trading names can be checked via the FCA register https://register.fca.org.uk/s/
All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Garages (Newbury) Limited and S G Smith (Motors) Beckenham Limited.
We will receive a commission or other financial benefit from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Pentagon Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.
List of Companies for credit-broking and insurance distribution
More about our credit-broking services & our insurance distribution activities
Calls may be recorded for training, monitoring and quality purposes.
