About Marshall Motor Group Ford

Given the heritage of Marshall, looking after customers like one of the family for over 106 years, we are very proud to think that our family values were one of the reasons why you chose to visit our Marshall website to look for your new vehicle.

As a customer of Marshall you can expect us to work tirelessly to exceed your expectations. Our customer first value is underpinned by six pillars which we always strive to meet;

1. Doing the basics well.

2. Meeting our customers’ expectations.

3. Ensuring that our customers have a great experience every time they come and see us.

4. Seeking feedback from our customers so that we may continually improve our service and act on the feedback.

5. Acting in the spirit that Customer Service is core to the success of the business and enhances shareholder value.

6. Listening to what our customers want and fulfilling their requirements.

This passion to continue to stand for quality, value for money, and integrity, is only equalled by our commitment to attract, retain and develop the best people and empower them to deliver an unbeatable customer experience.



Marshall Motor Holdings Strategic Vision

“To be the UK’s Premier automotive retail and leasing group as recognised by our colleagues, customers, business partners & shareholders. To achieve our vision we will create a customer-centric culture, as well as operate as world class retailers who deliver retailing excellence and are regarded as an employment destination”.

Our vision is underpinned by five pillars; Class Leading Returns, Customer First, Retailing Excellence, People Centric, and Strategic Growth. As a business we are committed to our strategic vision and the pillars that underpin it.



Key Operational Levers

  1. Delivering an extra-ordinary experience to our customers at every opportunity, thereby ensuring outstanding customer satisfaction.
  2. Demonstrating retailing excellence in everything we do, internally and externally, by consistently adopting robust processes.
  3. Building strong relationships with our brand partners and key suppliers.
  4. Being a great place to work for our colleagues, providing safe and rewarding career opportunities

Our Values

  1. Upholding the highest standards of integrity and fairness
  2. Putting our customers above all else
  3. Recognising that people are at the heart of our success
  4. Maintaining competitive edge through innovation and creativity