Whether you're a prospective applicant, a current scheme user, or simply curious about the program, these FAQs aims to address common queries and provide you with the necessary information to get you on your Motability journey.
The Motability Scheme enables disabled people to lease a new car by exchanging their Government funded mobility allowance .
If you’re receiving either of the following benefits, you could qualify for a car under the Motability scheme:
Higher Rate Mobility Component of the Disability Living Allowance (HRMC-DLA)
Enhanced Rate Mobility Component of the Personal Independence Payment (ERMC PIP)
Armed Forces Independence Payment (AFIP)
War Pensioners’ Mobility Supplement (WPMS)
Even if you can’t drive yourself, you could still get a car on the Motability scheme by nominating a family member, guardian or your carer as your driver.
You should have received an Award Notice with details of your allowance from the Department of Work and Pensions (DWP). If they haven’t sent you one, or if you’ve mislaid it, simply contact the DWP on: 0345 7123456.
Remember, if you’re thinking about joining the scheme, you must have at least 12 months of your award remaining.
For more information on awards and benefits from the DWP, visit the Department of Work and Pensions website.
Your Marshall Motability Specialist can help you choose the car to suit you best. To find the one that’s right for your needs, it’s important you experience our cars first hand. Your fully trained Motability Specialist can arrange either an accompanied test drive, or a test ride if you’re going to be the passenger. If it’s easier, we can also organise home visits or come and collect you.
Things you’ll need to consider include:
Can you get in and out of the car easily enough?
Is there enough room for everything you need to carry with you (e.g. mobility aids, wheelchairs, etc.)?
Can you use the controls easily as they are, or do they need to be modified for you?
When you’ve decided on your car, your Marshall Motability Specialist will set up your agreement by entering your details, and those of the car, into Motability online. The price is now guaranteed against that vehicle from this point. At this stage, a wide range of adaptations can be ordered and these will be ready for you when you collect your car. Motability check your eligibility with the Department of Work and Pensions and confirm back to your Dealer that they can place an order for your Ford vehicle.
Your Marshall Dealer will then be able to advise you when your new car will be delivered, which could be as little as a few weeks.
Once your delivery date is confirmed, your Dealer will finalise your insurance, loss and damage protection details.
When you go to collect your car, they will give you a thorough handover so you’re familiar with the key features. To finance your car, you’ll also need to enter your PIN, to sign the hire agreement between yourself and Motability Operations.
Finally, if you have an Advance Payment, this will need to be paid to the Dealer (in one lump sum). Motability Operations will hold the V5 document.
You are now free to enjoy your new car from Marshall and Motability.
Absolutely! As long as you have a qualifying mobility allowance with a minimum of 12 months remaining, you can join. Use our Eligibility checker to find out right away by answering a few questions.
Yes, you can have as many eligible individuals in your home on the Scheme as you wish.
Unfortunately, you cannot apply for the Scheme if you receive Attendance Allowance.
Certainly! Young people can join the Scheme, but the specific options available and the joining process depend on their age and whether they are the primary customer.
You can include one named driver under 21 on your Certificate of Motor Insurance. This could be either the disabled customer or another driver residing at the same address.
Location trackers are one of the measures we take to ensure that our vehicles are being used for the benefit of our customers.
Everyone has different needs, which is why we will assist you in selecting the right vehicle type and any necessary adaptations. We want to ensure you make the best choice for your requirements.
To simplify the process, we will receive payments directly from your allowance provider. However, it's important to note that you may need to supplement this with an Advance Payment.