Terms & Conditions

Imagery and information shown throughout this website may not reflect latest UK specifications, colours may vary, options and/or accessories may be featured at additional cost and locations and vehicles used may be outside of the UK.

Ford policy is one of continuous product development. The right is reserved to change specifications, colours of the models and items illustrated and described on this website at any time.

⁰ The identified dealer fitted accessories are carefully selected third party supplier branded accessories and may have different warranty conditions, the details of which can be obtained from your Ford Dealer.

Dealer fitted accessories are fitted after registration and could have an impact on your vehicle’s fuel consumption. The Combined Fuel Consumption and Combined CO₂ Emissions (WLTP) figures do not include dealer fitted accessories.

• [†]1. Applies to Commercial Vehicles registered as new in the United Kingdom on or after 1st September 2022. For the purpose of this policy, “Commercial Vehicles” are defined as Ford Transit, Ford Transit Custom, Ford Transit Connect, Ford Transit Courier, Ford Tourneo Custom, Ford Tourneo Connect, Ford Tourneo Courier and Ranger. This list of applicable vehicles may change over time subject to Fords product offering in the market
  2. The Commercial Vehicle must be immobilised overnight and off the road requiring a warranty repair at a Ford Dealership or remains immobile after attendance by a Mobile Service Van
  3. Customers will be offered a capable alternative vehicle as a first option and if no appropriate solution is available, a financial support alternative will be offered (the amount of financial support will be determined by Ford).
  4. The repair must be covered by the Ford base or extended warranties defined as follows; Commercial Vehicles (excluding Ranger) - 3 Years or 100,000 miles whichever occurs first Ranger - 3 Years or 60,000 miles whichever occurs first High voltage battery / high voltage components - 8 years or 100,000 miles whichever occurs first. The following extended warranties beyond the base warranty period: Ford Protect New, Ford Protect New Commercial (QBE), and Ford Protect Gold (QBE).
  5. This policy applies to UK registered vehicles while touring in applicable countries. However, under exceptional circumstances you may be asked to pay for a hire vehicle while your vehicle is undergoing warranty repairs. If so, you should retain the original invoices so that your Authorised Dealer can arrange for prompt reimbursement as appropriate on your return home. Applicable countries are: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxemburg, Macedonia, Malta, Moldova, Montenegro, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia (Europe), Servia, Slovakia, Slovenia, Spain, Sweden Switzerland, Turkey (Europe), Ukraine and United Kingdom.
  6. Notification of repairs must be made to Ford within 45 calendar days by the Ford Dealership. The Customer must ensure the Ford Dealership notifies Ford within 45 days. Repairs must be carried out by the Ford Dealership within the issued policy and guidelines.
  7. This policy is provided by Ford Motor Company Limited (“Ford”) and is additional to, but not part of an applicable Ford warranty. Ford reserves the right to update or cancel this policy with one months’ notice.
• [‡]At participating dealers.
• [*]Ford ProTM Telematics Essentials is available only for Ford vehicles with an activated FordPass Connect modem. Fleet/business customers only. FFM and Ford ProTM Software T&Cs apply. Screen designs may vary.