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The New FordPass Connect modem and FordPass app enables you to interact with your car like never before. That’s because a range of connected services in your vehicle, and on your smartphone, work together to keep you effortlessly connected on every journey. Find out more about the FordPass Connect technology here.
Got a question? Chances are, someone’s asked it before. Below you’ll see the answers to the questions we’re asked most often.
FordPass is an app designed for passenger vehicle owners. It allows you to interact with your vehicle by using a suite of in-app features.
FordPass Pro is designed for small business/small fleet owners. It allows you to interact with business vehicles, using in-app features curated specifically for work on the road.
FordPass Connect is the embedded modem that enables connection and data transfer to and from your vehicle, and allows for the activation and use of connected vehicle features.
Important details about the modem features include:
*Wi-Fi hotspot (up to 4G LTE) includes a complimentary wireless data trial for a limited time only that begins at time of activation. Afterwards, data bundles can be purchased from Vodafone. Please refer to their website for details of their data packages. To take advantage of the built-in Wi-Fi hotspot capability, Ford vehicles must come with the appropriate hardware, and a data plan is required. Data coverage and service is not available everywhere and terms of your data plan, including applicable message and data rates, may apply.
When you purchase a Ford vehicle with FordPass Connect, you’ll need to download the FordPass app (for passenger vehicles) or FordPass Pro (for business vehicles) on to your smartphone, from either App Store or Google Play.
You can activate FordPass Connect from the Home section of the FordPass or FordPass Pro app. You’ll then need to confirm activation from inside the vehicle, using the display screen. See our how-to videos for detailed instructions https://www.youtube.com/user/FordUKTV
If you privately purchased a used Ford with FordPass Connect, make sure you perform a master reset of the SYNC system and then create a FordPass account in the app, or login with an existing account. You can follow our how-to video to perform the master reset: https://www.youtube.com/user/FordUKTV/featured?disable_polymer=1
If your in-vehicle SYNC screen shows this tile in the Settings section, this means your car has a FordPass Connect modem.
Sadly, we can’t upgrade a vehicle after-sale to include FordPass Connect modem.
Any Wi-Fi Hotspot bundles that you have purchased are subject to Vodafone data bundle terms.
The FordPass paid subscription is an additional package providing Live Traffic updates and Local Hazard Information. The service is available through both the FordPass and FordPass Pro app.
Your subscription free trial includes Live Traffic and Local Hazard Information which are free for the first 12 months following the date of vehicle registration; after that, a subscription fee is payable.
After the initial 12-month free trial, a further subscription can be purchased at £3.99 per calendar month. These are indicative prices, current at the time of publication, we reserve the right to change pricing at any time without prior notice. This price does not include any Wi-Fi data plans.
If you sell your vehicle within the first 12 months following vehicle registration, the balance of your FordPass free trial will transfer to the new owner. After the initial 12 months, and if you have purchased a paid subscription, you will then need to ensure you unsubscribe by going into your online Ford Account.
It is not possible to transfer subscriptions between vehicles.
Live Traffic is compatible with all vehicles equipped with a FordPass Connect modem, and is available via over-the-air updates for users who have activated their vehicle through the FordPass or FordPass Pro app. For vehicles without a FordPass Connect modem, Live Traffic is available by pairing your smartphone and SYNC 3 navigation system via AppLink.
Local Hazard Information will be available for all vehicles equipped with a compatible FordPass Connect modem and suitable driver display from February 2020. It will be available via over-the-air updates for users who have activated their vehicle through the FordPass or FordPass Pro app.
The Wi-Fi Hotspot free trial subscription is only started when you activate via our partner’s website & FordPass. Please see our How to videos to see how.
It is not linked to the Warranty start date or other subscriptions.
To buy additional Data Bundles, just log in with your account on our partner’s website, you can link to it through FordPass by clicking the Vehicle Hotspot button or when using a device that is connected to your vehicle’s Wi-Fi Hotspot. Once there, go to “My plan and usage”, and select which Data Bundle suits your needs and the payment method. Please be aware that the purchased Data Bundle can take a bit of time until it is ready to be used in your vehicle.
The FordPass Connect Wi-Fi Hotspot will receive up to 4G LTE speeds. LTE (Long Term Evolution) is a type of 4G technology that delivers the best performance and speeds available. This means that 4G LTE is about ten times faster than the older 3G technology. However speeds will vary depending on network coverage.
When you purchase data for your Wi-Fi Hotspot you are buying bundles not an ongoing subscription. The bundles expire when your data runs out or when they reach their time limit. If you sell your car while you have an active bundle you can transfer the remaining data to another Ford vehicle. You are unable to transfer data to a non-Ford vehicle
No, the SIM is embedded within the FordPass Connect System. This is to ensure a seamless experience when traveling across national borders.
Yes, you can use your Vodafone account and data bundles across multiple Ford vehicles, but they cannot be used at the same time.
Yes, but only after an ignition on. Vehicle Wi-Fi Hotspot will work for 30 minutes after the ignition has been turned off, as long as the key is in the car. The 30 minutes may be reduced if the health of the battery is at risk.
Yes, please see the Wi-Fi Hotspot how to video.
Yes, please see the Wi-Fi Hotspot how to video.
Yes, you can do that within your Vehicle Hotspot menu.
Yes, you can do that within your Vehicle Hotspot menu.
On New Focus the eCall Button is located in the headline roof console. The Button is marked with a red SOS. To manually activate an eCall you have to click open the SOS cover and push the red button underneath.
eCall automatically dials the emergency services after a serious accident. It will communicate the vehicle location and enable emergency call takers to contact the vehicle and check if the driver is conscious or not. Like Ford Emergency Assist, this is triggered when the airbag is deployed or the fuel pump switch is deactivated. However eCall will work without the need to connect to a mobile phone creating seamless connectivity.
No. Ford has committed to cover all eCall related data costs for the life time of the vehicle.
No. Ford has committed to cover all eCall related data costs for the life time of the vehicle.
Don’t worry while the eCall is being placed you will receive an audible and visual warning from the car and you have 15 seconds to cancel it by pushing the red SOS button again.
An eCall will only fail to be made if there is zero available signal, this may be the case in some areas across Europe.
The eCall and SOS button can help you with any emergency that occurs in the vehicle. Whether you have a serious accident, a medical emergency or you see an accident on the road and you want to alert the emergency services, just press the red SOS button.
Vehicle accidents are extremely unpredictable events. For the system to operate, the vehicle's electrical system and the wireless service provider's signal must be available. Although we have taken several measures to ensure functionality also under crash conditions (including a separate backup-battery) depending on the severity of the accident, the vehicle's systems could be damaged to such an extent that eCall would not be able to initiate or maintain a call.
Watch our Remote Features How to film to learn all about it.
Anywhere as long as your smartphone and the car have signal.
Only if the key is inside the vehicle; a remotely started vehicle will not be able to be driven until the key is detected inside.
When a vehicle is activated via Remote Start using the default settings it will activate the climate control, heated seats and steering wheel as if they were set to automatic mode. You can change this to replicate the last settings the vehicle was left in.
No. You can use the other FordPass Connect Remote Features via the FordPass App such as; Remote Lock & Unlock, Vehicle Status, Vehicle Health & Alerts etc.
Yes the Remote Start will only run for 5 minutes after you have turned it on. You can check this in the vehicle settings.
No, it is possible to use Remote Start legally within the European FordPass Connect Markets. The user must use the feature responsibly and understand what is permissible and reasonable in his/her given situation. The functionality has been designed so that it can be used in a reasonable, safe and non-excessive way.
You cannot schedule a Remote Start. The functionality has been designed so that it can be used in a reasonable, safe and non-excessive way. You will need to initiate each Remote Start within the FordPass App.
Live Traffic sends our most up-to-date and precise traffic information directly to the in-car satnav. Traffic flow and incidents such as accidents and construction are monitored as they happen, 24 hours a day, 7 days a week and the associated data costs are covered within customers FordPass Connect subscription.
Watch our Live Traffic How to film to learn all about it.
Yes, FordPass Connect Live Traffic is fully integrated into your SYNC Navigation system providing you with a seamless experience, so no more wires are needed. FordPass Connect Live Traffic also displays traffic incidents on all roads, while the FordPass Live Traffic via AppLink only covers major roads.
The system automatically re-routes during a journey. At the start of a journey various routes can be viewed and then chosen by checking the ‘Traffic List’ option within the Navigation menu.
Live Traffic information uses over 100 different sources. It uses information collected from a variety of devices including vehicle sensor data, smartphones, PNDs, road sensors and connected cars. Incidents such as accidents and construction are monitored as they happen, 24 hours a day, seven days a week.
Please see full details within our Connected Car privacy policy page on the Ford website.
Your vehicle will be delivered in a partially activated mode, connected to Ford’s cloud so that you can have the latest modem software on the vehicle when you take delivery and give you an easier FordPass Connect activation experience. In this mode, the vehicle will share information about its connected status with Ford, which we anonymize for product improvement purposes.
You can set certain preferences for the collection of connected vehicle information through the infotainment system’s settings in your vehicle. See the Connected Car privacy policy on the Ford website for more information.
FordPass Connect does not track you. You are in control of when FordPass Connect uses your location to provide you services, like with Live Traffic updates. If you have turned off Location sharing it will only be overridden if your vehicle is equipped with eCall and this functionality is triggered by a serious accident. In this emergency situation your location will be communicated to the emergency services in line with EU Law.
Depending on the services and functionality customers select, FordPass Connect can send data, ranging from location and operational information to diagnostics. Software version numbers and connection information may be sent to us from the vehicle in order to provide the connectivity features and conduct over-the-air updates. More detailed information can be found within our Connected Car privacy policy on the Ford website.
Yes you can. Your SYNC system keeps you in control. You can set your preferences in vehicle, including in relation to what connected vehicle information is shared with us, under Connectivity settings at any time. You can find out more about in-vehicle controls in your owners' manual.
Please note that disconnecting the vehicle or making changes to data sharing settings may impact the quality or availability of certain services like Live Traffic, or Remote Lock & Unlock.
Depending on how your vehicle is equipped, some information may be provided in-vehicle. You are able to read about all the data collected through FordPass Connect within our Connected Car privacy policy on the Ford website and you can manage this data sharing within the Connectivity settings in the SYNC screen.
We commit to managing your personal information, including your connected vehicle information fairly and in accordance with our privacy policies and the law. For full details see our Connected Car privacy policy on the Ford website.
Data is transferred to and stored on servers operated by us and our service providers. Your personal information will be treated in accordance with local law concerning data protection and may be transferred within the European Economic Area ("EEA"), as well as to countries outside the EEA (including to the USA). More information can be found within our Connected Car privacy policy on the Ford website.
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