Hyundai Service Promise

At our Hyundai Stores in Ashford, Canterbury, Gatwick, Gloucester, Hereford, Maidstone and Worcester

By choosing Marshall Hyundai, you'll also have the reassurance of our Hyundai Service Promise. At Marshall Hyundai, we’re constantly exploring new ways to make owning one of our vehicles both inspiring and rewarding. When it's time for routine maintenance, MOT testing, or repairs, our stores are committed to providing prompt, professional service and are ready to answer any questions you may have.

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Looking after your investment

Our trained Hyundai technicians will skillfully inspect and service your vehicle, addressing any issues with genuine Hyundai parts to ensure it’s in the safest hands.

They’ll also apply any recommended updates to your car at no extra cost. Additionally, our Marshall Hyundai stores are here to offer guidance on maintaining your Hyundai, showing you how a few simple checks can optimize performance, fuel efficiency, and even enhance safety.

Looking after your Hyundai

When you arrive

We will:

• Provide prompt and attentive service as soon as you arrive.
• Discuss and confirm all necessary work with you, ensuring clarity on each step, and provide a fully inclusive quote.
• Agree on a convenient collection time for your vehicle, so you’ll know exactly when it will be ready, helping to minimise any disruption to your schedule.

During the service

We will:

• Ensure that all work on your vehicle is carried out appropriately by highly trained Hyundai technicians.
• Notify you promptly when your vehicle is ready for collection.
• Use only genuine Hyundai parts, each backed by a two-year warranty with no mileage restrictions.
• Only replace additional parts with your approval and permission.
• Offer professional advice if we identify any parts that may need replacement.
• Inspect for any updates recommended by Hyundai and complete these at no additional cost.

When you collect

We will:

• Take the time to go over the invoice with you in detail, ensuring you fully understand the work that has been completed on your vehicle. We’ll clearly explain each item so you have complete confidence in the care your vehicle received. This way, you’ll leave with peace of mind, knowing exactly what’s been done and why.

Following your visit

We will:

• Make every effort to contact you within three days of your visit to check on your satisfaction and gather feedback, helping us to continuously enhance the quality of service we provide.

Regular checks for the best possible performance

Spend a few minutes regularly looking after your Hyundai, and it will give you the best possible performance, fuel economy and safety

Key things to check

• Oil
• Brake fluid
• Windscreen wash

Make sure their levels all sit between the minimum and maximum points, and that you can't see any leaks.

• Tyre pressure
• Tyre tread