Data Protection Complaints Procedure

​Issued by Marshall Motor Group Data Protection Office, Version 5.3, Effective date 15 January 2026

We take our responsibilities under data protection and privacy legislation seriously. If you are unhappy about the way we manage your personal data, then please do get in touch and we will look into your concerns and do what we can to put things right.

For further information on how we handle your data please refer to the Privacy Notice(s) applicable to your relationship with us:

Customers and prospective customers - www.marshall.co.uk/site/privacy-notice/

Job applicants and prospective employees - www.marshall.co.uk/careers/

Current and former employees - A copy is available upon request or via MyMarshall.

WHAT TO DO IF YOU WANT TO COMPLAIN ABOUT A DATA PROTECTION ISSUE

It will help us to handle your complaint more quickly and effectively if you can provide us with the following information:

• Your name, address and contact details (mobile, email)
• Your relationship to us (customer, employee, job applicant, member of the public)
• Vehicle registration number and name of dealership (if applicable)
• A clear statement of what your complaint is about and the resolution you require.

You can send your complaint to us using the following methods:

WEB FORM: www.marshall.co.uk/data-preferences/gdpr-data-subject-rights-request-form/

EMAIL: DPOOffice@marshall.co.uk

LETTER: The Data Protection Manager, c/o Marshall Volkswagen Milton Keynes, Greyfriars Court, Milton Keynes MK10 0BN

THIRD PARTY INSTRUCTIONS: If you would like someone else to deal with your complaint on your behalf (for example a friend or relative) this is not a problem. In order for us to correspond freely with them you will need to provide your written signed authority to us. We cannot deal with any third party on your behalf unless we are satisfied that you have actually instructed them in the matter.

WHAT HAPPENS WHEN WE RECEIVE YOUR COMPLAINT

ACKNOWLEDGEMENT: We will acknowledge receipt of your complaint in writing within 5 business days (Monday – Friday) of receiving it. We will automatically provide you with a copy of this complaints procedure.

RESPONSE: We will fully investigate your concerns and provide a written response to you without undue delay and at least within one calendar month. We will keep you updated on the progress of our investigation at regular intervals and let you know if we need longer to conduct our investigation.

For more information on your right to complain or if you are dissatisfied with our response to your complaint, please visit the ICO website for advice and guidance.