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In the event of a breakdown or accident call MobiloVan anytime from the UK:

Call 00800 3 777 77 77or +44 (0) 207 660 9991

From mainland Europe:

Call +44 (0) 207 660 9991

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MobiloVan 24HR Support

All of our Mercedes-Benz Vans come with MobiloVan, the free roadside assistance package. If you break down, have a collision or can’t start you van, call MobiloVan and a technician with an average response time of under 60 minutes will arrive in a van stocked with Mercedes-Benz GenuineParts. With an average roadside repair rate of over 80%, you’ll be moving again in no time.

We offer:

• Free 24/7 support, for Mercedes-Benz van
• Rapid response, within 60 minutes on average
• Rapid repair, 80% of vans repaired roadside
• Up to 30 years cover, from the date of registration, free for 3 year initially and renewed at each service if serviced by a Mercedes-Benz dealer

Wherever you are, you’re covered

MobiloVan covers you for breakdowns anywhere in the UK and across Europe. Call us on 00800 3777 7777 any time, day or night, and a fully trained Mercedes-Benz technician will attend, and where possible fix the issue at roadside. If they can’t repair in there and then, they’ll recover your vehicle to the nearest Mercedes-Benz approved workshop for repair, where you’ll be given a range of options to keep you on the road.

Our number one priority is always to get you and your business moving again.

Available when your vans are serviced with our Dealer Network *

As long as your van’s last service was carried out by an authorised Mercedes-Benz store, you’re covered by MobiloVan and can call us any time. You don’t need to have full Dealer History – if your van is used, or you’ve missed a service, you can re-qualify for MobiloVan cover at any time simply by using an authorised Dealer for your next service. *

Minor mishaps and driver error are also covered for the first three years*

​For three years after your vehicle is first registered, MobiloVan will cover you for using the wrong fuel or running out of fuel completely, losing your keys or locking them in the van, two or more flat tyres, being involved in a road traffic accident, vandalism and attempted theft.*​

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In the event of a breakdown or accident call Service24h anytime from the UK and abroad:

00800 5777 7777

In you’re unable to dial the above freephone number, please dial:

+44 (0) 207 660 9992

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We won’t leave you stranded. What we do.

On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate S24h Technician to attend. This is a straight forward process as all of our S24h support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC’s mapping system.​

One the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our S24h Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).​

All the new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty. Beyond the first year, we will continue to support Truck customers who require roadside assistance, however, this will be on a pay-on-use basis.