MINI Roadside Assistance

MINI Roadside Assistance Cover.

Every new MINI comes with three years of Roadside Assistance coverage, providing peace of mind for any unexpected situations.

Approved Used MINIs also include a minimum of 12 months of Roadside Assistance.

Our experienced multilingual team is available 24/7, 365 days a year, ready to assist whenever you need help. They will first attempt to resolve the issue over the phone to get you back on the road as quickly as possible.

If your vehicle is immobilized due to a mechanical or electrical breakdown, accident, lost keys, misfuelling, fire, theft, or vandalism, we’ll arrange the necessary assistance to get you moving again.

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Assistance Required?

Should you require assistance following an accident, vehicle breakdown, fire or theft, please call MINI Roadside Assistance on: 

0800 777 101 
or 
020 8603 9990 if calling from within Continental Europe.

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Customer Service Technicians and Recovery.

If you need further assistance, we’ll arrange for a MINI Customer Service Technician to come to your location and attempt a roadside repair whenever possible.

Each technician is equipped with the latest diagnostic tools and Genuine MINI Parts to maximize the chances of getting you back on the road. Plus, we’ll send you a tracking link so you can monitor their arrival in real time.

If your car needs to be recovered to a MINI Centre, we’ve got you covered. We’ll arrange transport to the nearest MINI Centre, whether from the breakdown location or your home address.

Onward Mobility.

We’ll ensure you stay mobile while your vehicle is being repaired* by arranging a replacement hire car through one of our trusted providers. A valid driving license is required, and standard terms and conditions will apply.

If a hire car isn’t suitable, we’ll assist with alternative travel options, such as public transport or a taxi, to help you reach your destination.

*Up to 48 hours in the event of an accident.​

Hotel Accommodation.

If it’s more convenient for you, we can arrange overnight accommodation if your breakdown occurs more than 50 miles from home. We’ll cover up to £100 for one night’s bed and breakfast for you and your passengers within the UK, or up to four nights if your breakdown happens in Continental Europe.

Punctures.​

If you experience a puncture, we’ll attempt to repair the tyre at the roadside. If a temporary fix isn’t possible, we’ll recover your vehicle to the nearest MINI Centre for further assistance.

We’ll ensure you stay mobile until your MINI Centre can supply and fit a replacement tyre.*

*This applies only to tyres ordered through the MINI Tyre Programme. For all other cases, we’ll provide up to 24 hours of mobility support.​

In-Car Functionality.

New MINI models come equipped with various in-car features that allow you to contact our dedicated team via the iDrive system. In the event of an accident, the vehicle will automatically initiate communication with our team, who will then make the necessary arrangements and contact emergency services if needed.​​

Connected App.​

You can also access Roadside Assistance through the MINI Connected App on your smartphone. This offers instant support and features like real-time tracking of your roadside technician.​​