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Following a review of Marshall Motor Group’s Mercedes-Benz sales representation in Lancashire, effective Thursday 1 October 2026, Mercedes-Benz of Blackburn's sales operation will transfer to nearby Mercedes-Benz of Preston.
Service operations at Mercedes-Benz of Blackburn remain unaffected and will continue to operate as usual.
Please be assured that our dedicated team are on hand to assist you. Maintaining the highest levels of service and support throughout your ownership experience remains our priority, and we are committed to ensuring these changes are implemented with as little disruption and inconvenience as possible.
If you have a new vehicle on order at Blackburn, our team will contact you directly to discuss the options available to you so that we can manage the transition smoothly and agree the best next steps with you.
If you would like to discuss this further or have any questions, please contact the Blackburn or Preston teams using the details below. Alternatively, feel free to pop in for a coffee. We would be delighted to see you.
Changes (effective 1 October 2026):
Mercedes-Benz New & Used Car Sales operations for Blackburn will transfer to nearby Mercedes-Benz of Preston.
Mercedes-Benz of Preston, Riversway Motor Park, Riversway, Preston, Lancashire PR2 2TY.
Tel: 01772 326666
Sales Email: web.pme@marshall.co.uk
Mercedes-Benz Servicing / Warranty / MOT / Repair / Parts / Body Repair - no change.
Mercedes-Benz of Blackburn, Whitebirk Drive, Blackburn, Lancashire BB1 3HT.
Tel: 01254 506666
Service Email: web.bbmservice@marshall.co.uk
Parts Email: web.bbmparts@marshall.co.uk
Omar Khan
Franchise Director
Marshall Mercedes-Benz
"Frequently Asked Questions" - as detailed below.
Following a review of Marshall Motor Group's Mercedes-Benz sales representation in Lancashire, the new and used vehicle sales operations currently based at Mercedes-Benz of Blackburn will transfer to Mercedes-Benz of Preston from 1 October 2026.
Mercedes-Benz of Blackburn's service and aftersales operations will remain fully operational and unchanged.
The changes will take effect on Thursday 1 October 2026.
No.
Mercedes-Benz of Blackburn will continue to operate as a Mercedes-Benz aftersales centre, providing:
Marshall Motor Group has undertaken a review of its Mercedes-Benz sales representation in Lancashire. As a result, vehicle sales activities will be consolidated at Mercedes-Benz of Preston while maintaining aftersales support at Blackburn.
Changes (effective 1 October 2026):
Mercedes-Benz New & Used Car Sales operations for Blackburn will transfer to nearby Mercedes-Benz of Preston.
Mercedes-Benz of Preston, Riversway Motor Park, Riversway, Preston, Lancashire PR2 2TY.
Tel: 01772 326666
Sales Email: web.pme@marshall.co.uk
For Mercedes-Benz New Car Sales - please get in touch / view latest offers > https://www.marshall.co.uk/mercedes-benz/new-car-offers/
For Mercedes-Benz Approved Used Car Sales, see > https://www.marshall.co.uk/mercedes-benz/used-cars/ for our stock listings.
If you have an existing vehicle order, the team will contact you directly to discuss your options and next steps.
Our priority is to ensure a smooth, seamless transition and minimise any disruption to your purchase journey.
No.
Customers with existing orders will be contacted individually and supported throughout the transition process. The team will work with you to agree the most suitable arrangements for delivery and handover.
No immediate action is required.
A member of the team will contact you directly to discuss any relevant details and answer any questions you may have.
Collection arrangements may vary depending on the individual order. Customers with outstanding orders will be contacted directly to discuss the most appropriate handover arrangements.
Where possible, we will endeavour to support continuity throughout the transition. Customers should speak directly with their sales representative or contact Mercedes-Benz of Preston for assistance.
We’re always looking to source good quality, used cars for our stores. See > https://www.marshall.co.uk/mercedes-benz/sell-your-vehicle/ to arrange an online valuation. Alternatively, feel free to drop into any of our stores.
Please email us at mercedes@marshall.co.ukwith full details and your contact information.
Mercedes-Benz Servicing / Warranty / MOT / Repair / Parts / Body Repair operations at Mercedes-Benz of Blackburn operate as normal.
Book your appointment here > https://www.marshall.co.uk/mercedes-benz/service/my-service/
Mercedes-Benz of Blackburn, Whitebirk Drive, Blackburn, Lancashire BB1 3HT.
Tel: 01254 506666
Service Email: web.bbmservice@marshall.co.uk
Parts Email: web.bbmparts@marshall.co.uk
If your Mercedes-Benz is over 4 years old enjoy up to 50% off routine services and repairs with Service Select - designed exclusively for vehicles over 4 years old.
> Genuine Mercedes-Benz Servicing from £199*
> Mercedes-Benz trained technicians, genuine expertise.
> 12-month Roadside Assistance (automatically activated/renewed on completion of a service at Marshall Mercedes-Benz)
Call 0330 311 9777 to receive your quote.
*'Featured Mercedes-Benz servicing quote based on a A Service for the 2015 A-Class A180d.
We can also accommodate all makes and models MOT and Service requirements through our sister company’s cinchServicing programme.
See https://www.cinch.co.uk/car-care/servicing for details.
Your finance agreement will not be impacted by the transfer of sales operations to Mercedes-Benz of Preston. Your finance agreement is between you and the finance provider, as detailed on your finance agreement when you purchased your vehicle. You should continue to make your monthly payments as normal. If your finance agreement is no longer suitable to your personal requirements and you need to discuss your options, please refer to the contact details on your vehicle finance agreement or speak to a member of the Mercedes-Benz of Preston sales team.
If you recently sold your car to us, your payment will still be processed and paid in the usual way.
Your service plan can still be used at Mercedes-Benz of Blackburn - there is no change in the Mercedes-Benz Servicing / Warranty / MOT / Repair / Parts / Body Repair operations.
Please refer to your policy documentation from Car Care Plan Limited, the provider for Alloy wheel repair insurance, regarding how to make a claim or contact their administration and claims helpline on 0344 573 8129.
Please refer to your policy documentation from Car Care Plan Limited, our provider for Cosmetic repair insurance, regarding how to make a claim or contact their administration and claims helpline on 0344 573 8187.
Please refer to your policy documentation from Car Care Plan Limited, the provider for Tyre insurance, regarding how to make a claim or contact their administration and claims helpline on 0344 573 9271.
Please refer to your policy documentation from Car Care Plan Limited, the provider for Marshall Warranty, regarding how to make a claim or contact their administration and claims helpline on 0344 573 8005.
Please refer to your policy documentation from Car Care Plan Limited, the provider for Autotrust Asset Protection, regarding how to make a claim or contact their administration and claims helpline on 0344 573 8069.
Please refer to your Guarantee Certificate from Autoglym Lifeshine regarding how to make a claim or contact the Customer Care team on 01462 677 766 / lifeshine@autoglym.com and quoting your guarantee number.
Relevant customer information will continue to be managed in accordance with applicable data protection requirements to ensure customers receive appropriate Sales & Aftersales support and service throughout the transition.
Customers are encouraged to contact either the Blackburn or Preston teams directly. Alternatively, you are welcome to visit either site where the team will be happy to discuss the changes and answer any questions.
