We Connect

Your vehicle's technology, at your fingertips

With Volkswagen Connected Services (We Connect/ VW Connect)¹ your vehicle can now be even more digital, closely integrated and comfortable. A wide range of services can conveniently be accessed via your smartphone and the Volkswagen App¹. The app connects your smartphone to the vehicle with an integrated eSIM card.

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Breakdown call

The Breakdown Call function allows you to seek professional assistance should your vehicle break down.​

Parking Position

The ‘Parking Position’ Service shows where your car is located. If necessary it can also show you the fastest way of getting to it​.

Service Scheduling

Volkswagen ‘Service Scheduling’ looks after the rest. When a service appointment is pending, your Volkswagen passes on all key data to your preferred Volkswagen retailer, who will in turn contact you.  ​

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Emergency Call Service 

With the ‘Emergency Call Service’, you are covered in the event of a serious incident. In emergency situations, your vehicle calls for help automatically, or alternatively you can press a button to do so​

Lock and Unlock²

‘Lock and Unlock’ allows you to control the central locking system of your vehicle – using your smartphone, you can conveniently lock and unlock the doors and luggage compartment.​

Online Anti-Theft Alarm²

If an attempt is made to break into the car, the ‘Online Anti-Theft Alarm*’ will inform the Volkswagen App on your smartphone or by email. 

*Excludes ID. Buzz, ID. Buzz Cargo and New Amarok.​

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Amazon Alexa⁠⁠³

With the Amazon Alexa in-car app, you can now use your driving time to plan your day-to-day, heat your home in advance or draw up shopping lists. Amazon Alexa is directly integrated into your Multivan's and ID. Buzz's infotainment system and you can use it with the voice command “Alexa” as usual – while keeping both hands on the wheel. Alexa learns constantly from interacting with you.

App-Connect

Just because you’re on the road doesn’t mean you shouldn’t have access to your most vital apps. With App-Connect you can use a selected range of apps via the dashboard of your Volkswagen Commercial Vehicle.

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How to set up and use We Connect

Setting up We Connect is quick and easy. Simply follow the four steps listed below.

Download the We Connect app

Download the free Volkswagen App for your smartphone for free. The Volkswagen App for Android is available in the Google Play Store or the App Stor for iOS.

If you have previously installed the We Connect app. Please ensure that you have the latest version now called the Volkswagen app to continue to have access to the same functionality. 

Create your user account

Log into to the app using your We Connect/ VW Connect account. If you haven't set up an account yet, the app will guide you through each step of the registration process.​

Ensure you have both sets of vehicle keys

Now you can pair your vehicle to the account via the vehicle’s infotainment system, and set yourself as the ‘Primary User.’ Please ensure you have both sets of keys with you to do the next step.​

Pair your vehicle to your We Connect account

To complete pairing, in the vehicle infotainment system, select 'Users' from the menu:

• Sign in to your We Connect/ VW Connect account as a new user
• Conclude the We Connect/ VW Connect contract
• Select 'Become Primary User'
• Select 'Synchronise' - you should now see the vehicle in your mobile app and can take advantage of the We Connect/ VW Connect features.

Pairing may not work first time, reset the infotainment system to factory settings and follow from step three again. Also, ensure the ignition is on but the engine is off.

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We Connect FAQs

Is my vehicle compatible with We connect? 

All new VolkswagenCommercial Vehicles are compatible with Connected Services (We Connect/ VW Connect). For used vehicles please contact your local Van Centre for more details. ​​

How do I connect my vehicle to the internet so I can use We connect? 

All Transporter 6.1 vehicles (except chassis cab), the Caddy and the Crafter panel van Trendline are fitted with an onboard eSIM card as standard (available as an optional extra on other Crafter models). This gives you an integrated data connection and enables your vehicle to connect to the We Connect/ VW Connect portal automatically via the Internet.​​

How do I select a Volkswagen Van Centre?

You can select your Van Centre in the Volkswagen App. Once you've selected, you'll gain access to features including service appointments and automatic scheduling.

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Contact us to find out more information 

Marshall Volkswagen Van Centre Bridgwater

01278 401806

Marshall Volkswagen Van Centre
Lincoln

01522 844512 ​

Marshall Volkswagen Van Centre
Loughton

0203 613 8361 ​

​Marshall Volkswagen Van Centre
Oxford (Milton Gate)

01235 313048 ​

Marshall Volkswagen Van Centre
Reading

0118 914 4522 ​

Marshall Volkswagen Van Centre
Scunthorpe

01724 249514 ​​

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Terms & Conditions

3. Amazon, Alexa and all associated logos and movement marks are protected trademarks of Amazon.com, Inc. or its subsidiaries. The Alexa function indicated requires smart home technology. To use Alexa, you need an Amazon user account. Volkswagen AG (Volkswagen) allows access to Amazon Alexa Voice Services using this in-car app. Volkswagen is not responsible for providing the Alexa services. Amazon provides the Alexa services at its own responsibility. Use of Amazon’s Alexa services is governed by Amazon’s Terms of Use and Privacy Policy. Information on data processing for the purposes of passing on data to Amazon can be found in the We Connect Privacy Policy. To use the Alexa in-car app in a Volkswagen, you also require a Volkswagen ID and a We Connect contract whose scope includes the voice control option. Data connection costs shall be borne by you. The Alexa in-car app is exclusively available/usable in vehicles with the following country-specific equipment: United Kingdom, Ireland, Germany, Austria, Italy, Spain, France and Japan. Your Volkswagen dealership can tell you whether your vehicle meets this requirement. Currently only the above countries are supported by the Alexa in-car app, as Amazon Alexa is only available for these countries.

Images are for illustration purposes only. Vehicle shown may not reflect UK specification.

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