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With Volkswagen We Connect1 your vehicle can now be even more digital, closely integrated and comfortable. A wide range of services can conveniently be accessed via your smartphone and the We Connect1 App. The app connects your smartphone to the vehicle with an integrated eSIM card.
Breakdown call
In the event of a breakdown, we get to your location quickly. With Breakdown Call, you can call for breakdown assistance from your vehicle with the press of a button. The system will send your location and vehicle information directly to our breakdown service partner.
Parking Position
The Parking Position Service shows where your car is located. If necessary it can also show you the fastest way of getting to it
Service Scheduling
When a service appointment is pending, your Volkswagen passes on all key data to your preferred Volkswagen retailer, who will in turn contact you.
Emergency Call Service
With the Emergency Call Service, you are covered in the event of a serious incident. In emergency situations, your vehicle calls for help automatically, or alternatively you can press a button to do so.
Lock and Unlock2
Lock and Unlock allows you to control the central locking system of your vehicle – using your smartphone, you can conveniently lock and unlock the doors and luggage compartment.
Online Anti-Theft Alarm2
If an attempt is made to break into the car, the Online Anti-Theft Alarm will inform the We Connect app on your smartphone or by email.
Setting up We Connect is quick and easy. Simply follow the four steps listed below.
Download the We Connect app
Download the free We Connect app for your smartphone for free. The We Connect app for Android is available in the Google Play Store or the App Store for iOS.
Create your user account
Log into to the app using your We Connect account. If you haven't set up an account yet, the app will guide you through each step of the registration process.
Ensure you have both sets of vehicle keys
Now you can pair your vehicle to the account via the vehicle’s infotainment system, and set yourself as the ‘Primary User.’ Please ensure you have both sets of keys with you to do the next step.
Pair your vehicle to your We Connect account
To complete pairing, in the vehicle infotainment system, select 'Users' from the menu:
Pairing my not work first time, reset the infotainment system to factory settings and follow from step three again. Also, ensure the ignition is on but the engine is off.
Is my vehicle compatible with We connect?
Currently all Transporter 6.1 vehicles (except chassis cab) and the Caddy and Crafter ranges are compatible with We Connect, either as standard or as an optional extra.
How do I connect my vehicle to the internet so I can use We connect?
All Transporter 6.1 vehicles (except chassis cab), the Caddy and the Crafter panel van Trendline are fitted with an onboard eSIM card as standard (available as an optional extra on other Crafter models). This gives you an integrated data connection and enables your vehicle to connect to the We Connect portal automatically via the Internet.
How do I select a Volkswagen Van Centre?
You can select your Van Centre in the We Connect portal. Once you've selected, you'll gain access to features including service appointments and automatic scheduling. If you own more than one vehicle, you can select preferred Van Centres individually for each.
Marshall Volkswagen Van Centre Bridgwater
01278 401806
Marshall Volkswagen Van Centre
Lincoln
01522 844512
Marshall Volkswagen Van Centre
Loughton
0203 613 8361
Marshall Volkswagen Van Centre
Oxford (Milton Gate)
01235 313048
Marshall Volkswagen Van Centre
Reading
0118 914 4522
Marshall Volkswagen Van Centre
Scunthorpe
01724 249514
Terms & Conditions
1. To use We Connect services, you need a Volkswagen ID user account and must log in to We Connect with your user name and password. A separate We Connect contract or We Connect Plus contract will also need to be made online with Volkswagen AG. For We Connect Plus you have 90 days after the handover of the vehicle to register the vehicle.
2. We Connect Plus function only.
Images are for illustration purposes only. Vehicle shown may not reflect UK specification.