Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2 billion; we are still growing!
45 per week to include a Saturday rota
Responsibility for the Service department customer experience, from initial booking by phone, email or booking system, you will be the contact for the customer for the duration of their visit. You will regularly update and keep them informed of progress throughout ensuring that we deliver on all promises and deadlines. Following the service process to ensure all manufacturers audit standards are adhered to, you will take payments and talk customers through their invoices. With other members of the team, you will maintain the administration of the loan car fleet and ensure all housekeeping and other admin duties are complete. You will be required to deal with general queries and many other ad-hoc duties.
A ‘hands on’, customer focused team player who will take complete responsibility for customers vehicles and their concerns and be able to produce industry leading customer service under pressure. Good negotiation skills, excellent administration skills, a sense of humour and a keen eye for detail are required. PC competency with knowledge of the Kerridge system an advantage and a desire to go that extra mile to help every customer will be pre-requisite. You should be committed to increasing our Customer Satisfaction results and to maintaining department processes. Experience in a similar role is preferred. Motor trade experience essential.
Commensurate with experience along with bonus scheme
22 days paid holiday per annum plus bank holidays, auto enrolment to a workplace pension, colleague discounts, and future opportunities to progress within the Group.
Marshall Motor Group are able to offer a long, secure, progressive, exciting and rewarding career to the ideal candidate. If you have the drive, determination and are passionate about succeeding we would like to hear from you. Join us >
30 August 2018