Finance & Insurance Complaints

Putting our customers first is one of Marshall’s core values. If you are unhappy about any aspect of the financial or insurance service we have provided or the finance or insurance product that you have purchased, then please do get in touch and we will look into your concerns and do what we can to put things right.

PLEASE NOTE: This complaints procedure only applies to finance and insurance products associated with the purchase of your vehicle. It should not be used in relation to mechanical problems with the vehicle.

If Sales or Service experience see > https://www.marshall.co.uk/complaints/sales-and-service-experience-complaints-procedure/

In order to respond quickly to your complaint, it would be really useful if you could provide us with the following information:

Title *

First Name *

Last Name *

Email Address *

Contact Number *

Vehicle Brand/Make & Model

Registration Number

Vehicle Purchase Date

Store *

Store (Brand/Location - if not listed)

Sales Executive Name

Complaint Categories *

Please detail the nature of your Finance & Insurance complaint *

Please can you detail how you wish for your complaint to be resolved *

Complaints will be handled in accordance with the Financial Conduct Authority (FCA) industry regulations, and the Financial Ombudsman Services (FOS) alternative dispute resolution guidelines.

Marketing Preferences

Contacting you and keeping you informed

We would like to keep you updated on products and services from Marshall Motor Group and our represented brands. Your details may also be shared with financial services and insurance companies. Further details are available in our Privacy Notice (as detailed below).
Personal details provided by you, such as your address, e-mail address and vehicle data will be processed and used for marketing communications (sales and aftersales) and will not be shared for marketing purposes beyond this. To make this possible, methods of data analysis are used (profiling) to ensure you receive customised marketing messages (such as special offers, service reminders etc).

To receive this information in the formats most convenient for you, please tick the relevant boxes below:

Phone Email SMS Post

Privacy Notice

How we use your personal information in Marshall Motor Group

Marshall Motor Group Limited takes your privacy seriously. We will only use your personal information to provide the products and services you have requested from us. We may need to share your details with third parties in order to provide our services to you. Our full Privacy Notice is published on our website https://www.marshall.co.uk/privacy-notice/ and is also available on request.

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© Copyright Marshall Motor Group

Registered Office - c/o Marshall Volkswagen Milton Keynes, Greyfriars Court, Milton Keynes, Buckinghamshire, MK10 0BN.

Registered in England Number 00295579

VAT Reg. No: 213209019

Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 310503.

Company Info

Quick Links

Marshall Motor Group Limited is a credit-broker not a lender.

Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 310503. Details of our permissions and trading names can be checked via the FCA register https://register.fca.org.uk/s/

All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Garages (Newbury) Limited and S G Smith (Motors) Beckenham Limited.

We typically receive a commission or other financial benefit from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement

Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Pentagon Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.

List of Companies for credit-broking and insurance distribution

More about our credit-broking services & our insurance distribution activities

Calls may be recorded for training, monitoring and quality purposes.

^4.3 average Google Reviews score across all Marshall stores – 01/01/2019>30/09/2024 – out of 49,819 independent reviews received. Individual store scores are available in the Contact Us sections.

We are officially a Great Place to Work®, Motor Trader’s ‘Employer of the Year’ 2020 & 2021 and Automotive Management’s ‘Dealer Group of the Year’ 2021.

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