Ford Assistance

Breakdown support at any time

Ford Assistance is a roadside rescue, repair and recovery service that helps you at home or anywhere in Europe, seven days a week, 365 days a year, available on the following vehicles:

Every new Ford Commercial Vehicle - free Ford Assistance for one year (excluding Motability).

All Ford Direct Used Commercial Vehicle – free Ford Assistance for a minimum of 18 months.

How it works

If your vehicle breaks down, you simply call Ford Assistance and we’ll get someone out to you as fast as we can.

If we cannot arrange a local repair within a reasonable time, recovery of the vehicle will be available.

What is included 

As an extension to our recovery service we may offer you one of the following:

• Use of a temporary loan (replacement) vehicle for a maximum of two working days
• Pay reasonable public transport costs for the driver and passengers
• One nights accommodation, up to £50  (excl. VAT, incl. breakfast) per person per night
• Provide an alternative method of recovery if repairs are started but not completed before the driver’s planned return home (Outside the UK only). We may pay for one person’s reasonable travel and accommodation costs to collect the vehicle (maximum value - £600)
• Single Destination Load Continuation Service for Perishable Goods (Commercial Vehicles only)

If you break down

In the UK you should call: 0800 111 234 or Ford One Call on 02035 644 444

In any other European country you should call: 00800 88776611  or +33 4268781

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Additional information for Fleet customers 

Your new Ford Passenger Vehicle will have a minimum of 12 months cover from the date of registration. Your vehicle may have been sold under a contract which may specify a longer period of Ford Assistance – please speak to your Fleet contact for further information.

Your new Ford Commercial Vehicle (including Transit, Transit Custom.  Transit Connect and Ranger) will have a minimum of 12 months cover from the date of registration. The majority of Fleet Commercial Vehicles will have 3 years cover from the date of registration. Some vehicles will have a longer period of Ford Assistance depending upon the agreement within the contract – please speak to your Fleet contact for further information.

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​Ford Service Activated Assistance 

UK & European Roadside Assistance with a Ford Service. Every new Ford passenger car and commercial vehicle comes with 12 months free Ford Assistance, a roadside rescue, repair and recovery service that helps you at home or anywhere in Europe, seven days a week, 365 days a year.

But did you know you can renew this with a Ford Scheduled Service or Convenience Check at a participating Ford Dealer? That means you’ll receive UK & European Roadside Assistance valid from the date of service for 12 months, or until the next service is due, whichever comes first. That’s on top of expert service specifically tailored to your vehicle needs from Ford-trained Technicians using genuine Ford parts.

How it works

If your vehicle breaks down, simply call us and we’ll get someone out to you as fast as we can. If we’re unable to fix the problem there and then, we can help you in other ways such as providing a replacement vehicle, organising costs for alternative travel to your destination or even covering hotel accommodation for you and your passengers. If you break down in Europe and we’re unable to fix your vehicle, we can arrange for it to be sent to one UK address (for example: home, work, or a Ford dealer). Ford Service Assistance is available 24 hours a day, all year round, with just one phone call, wherever you are in Europe.​

What is included 

If you do break down you'll get:

• Friendly, skilled roadside help in the UK and Europe
• Assistance if you break down at home
• Alternative transport, replacement vehicle or overnight accommodation if your car can’t be repaired on the spot
• Recovery including caravans and trailers
• Ford Roadside Assistance†† is available 24 hours a day, all year round with just one phone call.

If you break down

In the UK you should call Ford One Call on 02035 644 444

In any other European country you should call: 00800 88776611 or +33 4268781

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Contact Us for more information

MARSHALL FORD TRANSIT CENTRE CAMBRIDGE
​01223 663024 ​​

MARSHALL FORD TRANSIT CENTRE KING'S LYNN
01553 335854 ​​

Terms & Conditions

To see just how comprehensive our service is please download the Ford Assistance Terms & Conditions (PDF 124 KB).

Ford Service Activated Assistance

Promotion applies to Ford retail, Privilege and Ambassador customers owning a Ford car or commercial vehicle excluding fleet, having a Ford Scheduled Service completed at participating dealers only and cannot be taken in conjunction with any other promotion.

Ford Service Assistance is available at participating dealers only for Ford cars and commercial vehicles regardless of age or mileage and is valid from the date of service for 12 months, or until the next service is due, whichever comes first. Includes European and UK mainland roadside assistance and repair and towing to a Ford Dealer - see full terms and conditions in the PDF below, for countries covered. Ford UK and European Roadside Assistance applies to the serviced vehicle only. If you already have personal membership cover please contact your roadside assistance provider to discuss options available to you, e.g. policy suspension.

Limited assistance
For taxis, rental cars, ambulances and driving school cars the service is limited to roadside assistance repair or towage to the nearest Ford authorised dealer.

Download full Terms & Conditions (PDF 471 KB)

Imagery and information shown throughout this website may not reflect latest UK specifications, colours may vary, options and/or accessories may be featured at additional cost and locations and vehicles used may be outside of the UK.

Ford policy is one of continuous product development. The right is reserved to change specifications, colours of the models and items illustrated and described on this website at any time.

• [†]For Passenger Vehicles: This is the manufacturer's Recommended 'On the Road' price for the model shown. It includes delivery to Dealer, 12 months Government Vehicle Excise Duty, Government First Registration Fee, cost of number plates (estimated) and VAT (at 20%) but excludes any available retail Customer Saving.
• [‡]This is the Basic Recommended Retail price excluding VAT and excluding any available Customer Saving, and ‘On the Road’ costs such as delivery to Dealer, 12 months Government Vehicle Excise Duty, Government First Registration Fee and cost of number plates.
• [*]This is the manufacturer's Recommended 'On the Road' price for the model shown. It includes delivery to Dealer, 12 months Government Vehicle Excise Duty, Government First Registration Fee, cost of number plates (estimated) and VAT (at 20%) but excludes any available retail Customer Saving.
• [††]Ford Roadside Assistance is only available at participating dealers with a Ford Scheduled Service. Ford Roadside Assistance applies to all vehicles regardless of age or mileage, excludes fleet vehicles and is valid from the date of service for 12 months, or until the next service is due, whichever comes first. Includes European service for Roadside Assistance and Repair and towing to a Ford dealer - see terms and conditions for countries covered. Ford Roadside Assistance applies to the serviced vehicle only when your vehicle has a Scheduled service at a participating dealer.