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In the event of a breakdown or accident call Service24h anytime from the UK and abroad:
In you’re unable to dial the above freephone number, please dial:
On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate S24h Technician to attend. This is a straight forward process as all of our S24h support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC’s mapping system.
One the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our S24h Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).
All the new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty. Beyond the first year, we will continue to support Truck customers who require roadside assistance, however, this will be on a pay-on-use basis.
Marshall Mercedes-Benz Truck & Van Andover
Unit 76 Scott Close, Walworth Industrial Estate, Andover, Hampshire, SP10 5NU
Tel: 01264 252064
Marshall Mercedes-Benz Van Croydon
Unit 5 Beddington Cross, 136-138 Beddington Farm Road, Croydon, London, CR0 4XH
Tel: 0203 131 4625
Marshall Mercedes-Benz Truck & Van Fareham
Standard Way, Fareham Industrial Park, Fareham, Hampshire, PO16 8XL
Tel: 01329 655075
Marshall Mercedes-Benz Truck & Van Southampton
Oyster House, Andes Road, Nursling Industrial Estate, Southampton, Hampshire, SO16 0YZ
Tel: 023 8008 5118