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24/7 round-the-clock service

If your truck should unexpectedly fail, it can quickly become both stressful and a nuisance. Mercedes-Benz Service 24h is available 365 days a year to get you moving again.

Mercedes-Benz truck Interactive Operators manual

In the event of a breakdown or accident call Service24h anytime from the UK and abroad:

00800 5777 7777

In you’re unable to dial the above freephone number, please dial:

+44 (0) 207 660 9992



We won’t leave you stranded. What we do.

On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate S24h Technician to attend. This is a straight forward process as all of our S24h support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC’s mapping system.

One the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our S24h Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).

All the new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty. Beyond the first year, we will continue to support Truck customers who require roadside assistance, however, this will be on a pay-on-use basis.



Contact us

Marshall Mercedes-Benz Truck & Van Andover

Unit 76 Scott Close, Walworth Industrial Estate, Andover, Hampshire, SP10 5NU

Tel: 01264 252064

Marshall Mercedes-Benz Van Croydon

Unit 5 Beddington Cross, 136-138 Beddington Farm Road, Croydon, London, CR0 4XH

Tel: 0203 131 4625

Marshall Mercedes-Benz Truck & Van Fareham

Standard Way, Fareham Industrial Park, Fareham, Hampshire, PO16 8XL

Tel: 01329 655075

Marshall Mercedes-Benz Truck & Van Southampton

Oyster House, Andes Road, Nursling Industrial Estate, Southampton, Hampshire, SO16 0YZ

Tel: 023 8008 5118