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24/7 round-the-clock service
If your truck should unexpectedly fail, it can quickly become both stressful and a nuisance. Mercedes-Benz Service 24h is available 365 days a year to get you moving again.
In the event of a breakdown or accident call Service24h anytime from the UK and abroad:
In you’re unable to dial the above freephone number, please dial:
We won’t leave you stranded. What we do.
On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate S24h Technician to attend. This is a straight forward process as all of our S24h support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC’s mapping system.
One the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our S24h Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).
All the new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty. Beyond the first year, we will continue to support Truck customers who require roadside assistance, however, this will be on a pay-on-use basis.
Contact us
Marshall Mercedes-Benz Truck & Van Andover
Unit 76 Scott Close, Walworth Industrial Estate, Andover, Hampshire, SP10 5NU
Tel: 01264 252064
Marshall Mercedes-Benz Van Croydon
Unit 5 Beddington Cross, 136-138 Beddington Farm Road, Croydon, London, CR0 4XH
Tel: 0203 131 4625
Marshall Mercedes-Benz Truck & Van Fareham
Standard Way, Fareham Industrial Park, Fareham, Hampshire, PO16 8XL
Tel: 01329 655075
Marshall Mercedes-Benz Truck & Van Southampton
Oyster House, Andes Road, Nursling Industrial Estate, Southampton, Hampshire, SO16 0YZ
Tel: 023 8008 5118
Company Information
© Copyright Marshall Motor Group
Registered Office - Airport House, The Airport, Cambridge, CB5 8RY.
Registered in England Number 00295579
VAT Reg. No: 213209019
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 310503.
Company Info
- Privacy Notice
- Terms & Conditions
- Site Map
- Modern Slavery Statement
- Occupational Pension – Statement of Investment Principles 2021
- Occupational Pension - Chairman's Statement 2021
- Occupational Pension Scheme – Implementation Statement 2021
- Gender Pay Gap Reports
- Finance & Insurance complaints procedure
- Data Preferences
- Finance Commission Disclosure Statement
Quick Links
Marshall Motor Group Limited is a credit-broker not a lender.
All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Astle Limited; Crystal Motor Group Limited; Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Marshall of Stevenage Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Bavarian Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Crown Point Limited; S G Smith (Motors) Sydenham Limited; and S G Smith (Motors) Beckenham Limited.
We may receive a commission from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Astle Limited; Crystal Motor Group Limited; Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Marshall of Stevenage Limited; Pentagon Limited; Ridgeway Bavarian Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Crown Point Limited; S G Smith (Motors) Sydenham Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.
List of Companies for credit-broking and insurance distribution
More about our credit-broking services & our insurance distribution activities
We are officially a Great Place to Work®, Motor Trader’s ‘Employer of the Year’ 2020 & 2021 and Automotive Management’s ‘Dealer Group of the Year’ 2021.
