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Apprentice Retail Parts Advisor Apprentice
The Role of a Retail Parts Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving delivers, and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation.
Apprentice Light Vehicle Technician
If you have an apt for practical work, like to work independently but at the same time operate as a member of a team and can offer good customer handling skills then apply to be a Light Vehicle Technician Apprentice. As a technician you will work on all systems found within the vehicle. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With ever more complex technologies the tasks are constantly changing.
Apprentice Heavy Vehicle Technician
Have you ever wondered who services all the Mercedes-Benz trucks you see on the roads in your daily life? Many of them are maintained through our nationwide dealerships. If you want to be a part of a team that supports large businesses to ensure goods and services continue to be delivered to the public then this could be the role for you. As a technician you will work on all systems found within the vehicle. Work will range from replacing parts to solving complex faults using diagnostic methods and equipment. With ever more complex technologies the tasks are constantly changing.
Apprentice Customer Service Expert
As a Customer Service Expert Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology to support the needs of the customer. You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.
Light Vehicle Technician Apprentices will achieve a Level 3 Apprenticeship as a Motor Vehicle Service and Maintenance Technician (Light Vehicle). You will also achieve your F-Gas Handling Licence and High Voltage Awareness.
Heavy Vehicle Technician Apprentices will achieve a Level 3 Apprenticeship as a Heavy Vehicle Service and Maintenance Technician. You will also achieve your F-Gas Handling Licence and High Voltage Awareness.
Retail Parts Advisor Apprentices will achieve a Level 2 Apprenticeship as a Retailer, and then progress to a Level 3 Apprenticeship as a Retail Team Leader, gaining experience in either a heavy vehicle or light vehicle environment.
Customer Service Expert Apprentices will achieve a Level 3 Apprenticeship as a Customer Service Specialist, gaining experience in either a heavy vehicle or light vehicle environment.
Additional Mercedes -Benz qualifications are available to take on completion of your apprenticeship.
Truck, Van, Trailer or Passenger car technicians/mechanics/fitters wanting to develop their career within a progressive team focussed company, the largest Truck manufacturer in the world Mercedes Benz Trucks & the class leading innovative Mercedes Benz Vans.
Various shift options available. Excellent rates of pay, shift allowance & overtime.
Marshall Mercedes Truck & Van are the premier Mercedes-Benz commercial vehicle dealerships on the South Coast. With operating centres in Andover, Croydon, Fareham & Nursling Southampton.
You will undertake your block training at our purpose built academy in Milton Keynes. Depending on the apprenticeship you are doing, you will do a mixture of classroom and practical learning at the academy. Whilst you are at the Academy you will stay at a local hotel, with the other Apprentices. Dinner and breakfast are provided at the hotel, and lunch will be given to you at the academy. Technical apprentices will attend the academy for 25 one week blocks across the three year programme, Parts apprentices for 14 one week blocks across three years and Customer Service apprentices for 13 one week blocks across the two year programme.
At the end of your apprenticeship, you will undertake an independent ‘End Point Assessment (EPA)’ to confirm that you have achieved occupational competence. The EPA can take a wide range of forms but is likely to include observation in the workplace, online and written assessments and a professional discussion.
An apprenticeship is an excellent opportunity to gain qualifications and experience. You will earn as you learn and gain practical skills in the workplace.
There are no age limits on apprenticeships – as long as you are 16 when you start this is the only age restriction. As there is no age cap, apprenticeships provide a great opportunity to re-train for a new career or follow a different career path.
We make every effort to provide you with the opportunity of a long-term career with Mercedes -Benz. Many of our former graduates are continuing to enjoy a rewarding career with Mercedes -Benz and we are proud that we have a 65% retention rate after 10 years’ service.
No. There is no personal contribution required from yourself for the apprenticeship training.
As an apprentice you are considered a full-time employee and you will receive a highly competitive wage, which is subject to National Minimum Wages for apprentices.
If you train as a Technician or Retail Parts Advisor your course will be delivered over a three year period. If you undertake the Customer Service Expert Apprenticeship, this programme is two years in duration. All of the courses we offer include a tailored Mercedes -Benz Competence element, which ensures your continued development.
Women are as welcome as men in the motor industry, and many employers are actively seeking to employ females in a variety of positions.
Mercedes -Benz has dealerships all across the UK and therefore, if successful in the recruitment process, you will be placed as an apprentice at a site local to you for your workplace training, and you will attend the academy for the additional training aspects of your programme.
The academy is a purpose built Apprentice Training Centre at the Mercedes -Benz Head Office in the UK which is in Milton Keynes. Over the course of your apprenticeship you will attend between 16 and 25 one-week blocks at the academy if you are on the Technician or Retail Parts programmes which are three years each. If you are on the Customer Service Expert programme you will attend 13 times over the course of two years.
Yes. Mercedes -Benz apprentices are provided with accommodation at a hotel near to the academy. You can also enjoy a range of entertainment activities throughout the week in the Mercedes -Benz games room. There is also a gym onsite should you wish to work out. Breakfast and dinner are provided for you at the hotel and lunch is provided at the academy.
Mercedes-Benz is committed to ensuring you feel as comfortable and confident as possible when you are away from home. You will be assigned a Student Liaison Officer to support you during your time with us and a 24-hour telephone helpline.
This is not true. We have numerous staff across our retail network who now work in different roles, after first training as a technician. These roles include Area Managers, Workshop Controllers, Trainers, Depot Managers and Course Developers.
All successful apprentices are invited to celebrate their achievement at a prestigious Graduation event and some of you may even be recognised at the Apprentice of the Year Awards. 89% of our apprentices gain additional qualifications, promotions or internal transfers within two years of their graduation.
Our managers take apprentices on with a view to them being part of their team at the conclusion of their training. 98% of our apprentices choose to stay in full time employment at their dealership when their apprenticeship ends.
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 310503. Details of our permissions and trading names can be checked via the FCA register https://register.fca.org.uk/s/
All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Garages (Newbury) Limited and S G Smith (Motors) Beckenham Limited.
We will receive a commission or other financial benefit from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Pentagon Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.
List of Companies for credit-broking and insurance distribution
More about our credit-broking services & our insurance distribution activities
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