3 November 2020 Update

Following the announcement of new national restrictions from 5 November until 2 December 2020, we want to update our customers on a number of changes to our dealership operations and services during this period. 

AFTERSALES OPERATIONS (SERVICE, PARTS & BODYSHOP): OPEN AS USUAL

Our Aftersales operations, in accordance with Government guidelines, remain open as usual for all your service, repair, MOT and Bodyshop requirements.

Our contactless handover, vehicle sanitisation, personal and vehicle protective equipment, timed appointments and social distancing measures, ensure we continue to operate in accordance with COVID-19-secure guidelines.

To see our aftersales video on how we protect our customers please click here.

We will continue to offer timed appointments to minimise social contact and it is important you arrive at our service centres at the agreed time. We will continue to give booking priority to verified NHS staff and key workers.

​Existing Service/Repair Bookings
All existing bookings are unaffected and we are open to take new appointments or assist you with any service, MOT or repair query you may have (via email, phone or live chat).

MOT Bookings
At the time of writing, no announcements have been made regarding any further MOT extension. You are therefore encouraged to keep any existing appointments or book soon for your upcoming MOT to beat the rush following the previous extension.

Bodyshop Bookings
Our bodyshops are unaffected and we remain fully open to take bookings for accident and smart repairs (via email or phone).

Trade Parts
Our Trade Parts operations will remain open during this period.

SALES OPERATIONS: OPEN ONLINE AND BY TELEPHONE; “CLICK & COLLECT” AND HOME DELIVERY SERVICES AVAILABLE

From Thursday 5 November, our physical sales showrooms will be temporarily closed in accordance with Government requirements.

We will REMAIN OPEN THROUGHOUT NOVEMBER TO HANDLE YOUR ENQUIRIES DIGITALLY OR BY TELEPHONE.

Our sales teams will be on hand to assist you and handle all aspects of purchasing a new or used car, motorcycle or commercial vehicle. We can offer Zoom/ Teams/Video calls and telephone appointments, value your part exchange and organise finance from the comfort of your home.

If you have ordered a new vehicle for delivery in November or if you order a vehicle digitally or by telephone during November, we offer a “Click & Collect” service with a contactless and hygienic handover process from a designated outdoor area. Home delivery options are also available on request.

For over 110 years, we at Marshall have been putting our customers and our colleagues above all else and we all need to do our part. Together, we WILL get through this.

Finally, and most importantly, look after yourselves and your loved ones at this time.

Daksh Gupta
Chief Executive
Marshall Motor Holdings plc