IMPORTANT CUSTOMER NOTICE
19 JULY 2021 UPDATE FROM CHIEF EXECUTIVE, DAKSH GUPTA RELATING TO THE LATEST COVID-19 GUIDANCE
[19.07.21] From 19 July, people in England will see further restrictions start to lift as part of the government’s roadmap back to a more normal life.
The public have risen to the challenge of suppressing COVID-19: strictly following the law; staying at home when requested; getting tested when needed; isolating when required, and following the ‘hands, face, space’ and ‘letting fresh air in’ guidance. Plus, almost 30 million people in the UK have now had two vaccination jabs. A fantastic achievement.
As always, the safety of our customers, colleagues, suppliers and partners are at the heart of our operations and with this is in mind – all COVID safety measures, social distancing and protocols across all Marshall Motor Group businesses will REMAIN FULLY IN PLACE until further notice.
Our processes around contactless handovers, vehicle sanitisation, personal and vehicle protective equipment, timed appointments, signage and social distancing measures – will remain in place and will NOT be removed on Monday 19 July.
FACE COVERING
The wearing of a face covering for sales, aftersales and parts customers attending any of our Sales, Service and Bodyshop businesses is expected and recommended in our indoor places (as well as for our colleagues).
For over 111 years, we at Marshall have been putting our customers and our colleagues above all else and are very confident that the continuation of these measures within Marshall is the correct decision until a time we see appropriate to remove them.
And finally, and most importantly, look after yourselves and your loved ones.
Best wishes
Daksh Gupta
Chief Executive
Marshall Motor Holdings plc
Stay safe. Stay positive. Stay Marshall.
[09.04.21] In accordance with the latest Government guidance, I am delighted to announce that all sales, service, parts and bodyshop departments across Marshall Motor Group retailers will FULLY REOPEN effective Monday 12 April 2021.
As always, the safety of our customers, suppliers and colleagues are at the heart of our reopening plans. With over 30 million people now vaccinated in the UK, we are excited to open our doors and once again, welcome visitors to our showrooms under social distancing guidelines.
SALES OPERATIONS:
FULLY OPEN FROM MONDAY 12 APRIL
From Monday 12 April 2021, all Marshall showrooms will be FULLY OPEN including test drives and physical sales appointments.
Our sales teams are available in person (and digitally) to assist you and handle all aspects of purchasing a new or used car, bike or commercial vehicle.
To see our sales video on how we protect our customers please click here or see over >
Sales Private Appointments/Visits
Please endeavour to book your sales appointment in advance to minimise social contact.
Test Drives
Test drives are now available. Rest assured, all vehicles are sanitised between test drives for your safety.
WE ARE ALSO AVAILABLE DIGITALLY TO HANDLE YOUR ENQUIRIES OR BY TELEPHONE.
> Digital Appointments - Phone, Email & Live Chat
> Video/Zoom Call Appointments
> Reserve Online for £99
> 14 Day Money Back Guarantee on Used Cars^
> Click & Collect
> Home Delivery Services Available
> Contactless Experience & Purchase
You can reserve a used vehicle online for £99, value your part exchange and organise finance from the comfort of your home.
^Terms & Conditions apply. See > https://www.marshall.co.uk/site/money-back-guarantee/
AFTERSALES OPERATIONS (SERVICE, PARTS & BODYSHOP): FULLY OPEN
Our aftersales operations are FULLY OPEN for all your service, repair, MOT and bodyshop requirements.
Our contactless handover, vehicle sanitisation, personal and vehicle protective equipment and social distancing measures remain in place to ensure we continue to operate in accordance with COVID-19 secure guidelines.
To see our aftersales video on how we protect our customers please click here or see over >
We will continue to offer timed appointments to minimise social contact and give booking priority to verified NHS staff and key workers.
Trade Parts
Our Trade Parts operations are fully open.
