IMPORTANT CUSTOMER NOTICE
LOCKDOWN 3.0
MARSHALL MOTOR GROUP UPDATE FROM CHIEF EXECUTIVE, DAKSH GUPTA

[05.01.21] What a start to 2021! Following the announcement of new lockdown restrictions (effective 12:01am Wednesday 6 January 2021), I am contacting you to update our customers on a number of changes to our dealership operations and services during this period, in accordance with government guidelines.

With the UK continuing to face unprecedented levels of uncertainty and the landscape changing so rapidly, keeping in touch with you all has never been more important to us. As always the safety of our colleagues, suppliers and our customers remains our number one priority.

AFTERSALES OPERATIONS (SERVICE, PARTS & BODYSHOP): OPEN AS USUAL

Our Aftersales operations will, in accordance with government guidelines, remain FULLY OPEN for all your service, repair, MOT and Bodyshop requirements.

Our contactless handover, vehicle sanitisation, personal and vehicle protective equipment, timed appointments and social distancing measures, ensure we continue to operate in accordance with COVID-19-secure guidelines.

To see our aftersales video on how we protect our customers please click here.

We will continue to offer timed appointments to minimise social contact and it is important you arrive at our service centres at the agreed time. We will continue to give booking priority to verified NHS staff and key workers.

Existing Service/Repair Bookings

All existing bookings are unaffected and we are open to take new appointments or assist you with any service, MOT or repair query you may have (via email, phone or live chat).

MOT Bookings

At the time of writing, no announcements have been made regarding any further MOT extension. You are therefore encouraged to keep any existing appointments or book soon for your upcoming MOT to beat the rush following the previous extension.

Bodyshop Bookings

Our bodyshops are unaffected and we remain fully open to take bookings for accident and smart repairs (via email or phone).

Trade Parts

Our Trade Parts operations will remain open during this period.

SALES OPERATIONS: OPEN ONLINE AND BY TELEPHONE; “CLICK & COLLECT”, RESERVE ONLINE AND HOME DELIVERY SERVICES AVAILABLE

Under lockdown 3.0, effective Wednesday 6 January 2021, our physical sales showrooms will temporarily close in accordance with government guidelines.

However, we REMAIN OPEN TO HANDLE YOUR ENQUIRIES DIGITALLY OR BY TELEPHONE.

> Open Digitally – Phone, Email & Live Chat
> Video Calls
> Reserve Online for £99
> Click & Collect
> Home Delivery Services Available
> Contactless Experience & Purchase

Our sales teams are on hand to assist you and handle all aspects of purchasing a new or used car or commercial vehicle (as we were during previous lockdowns). We offer Zoom/Teams/Video calls and telephone appointments, reserve online for £99, value your part exchange and organise finance from the comfort of your home.

If you have ordered a new vehicle for delivery in January/February or if you order a vehicle digitally or by telephone during January/February, we offer a “Click & Collect” service with a contactless and hygienic handover process from a designated outdoor area. Home delivery options are also available on request.

FACE COVERINGS

The wearing of a face covering for customers attending the business by appointment is mandatory (as well as our colleagues). Please ensure you have this in place prior to arrival as in the interest of our colleagues and customer safety those customers arriving at the site without a face covering may be turned away. For more details and exemptions see https://www.gov.uk/coronavirus

Given the fluid nature of this situation and uncertainty over the extent and length of the latest lockdown, we as a management team are keeping the situation under constant review. For our latest updates see www.marshall.co.uk/c19updates or follow us on social media.

For over 110 years, we at Marshall have been putting our customers and our colleagues above all else and we all need to do our part. Together, we WILL get through it.

And finally, and most importantly, look after yourselves and your loved ones at this time.

Best wishes

Daksh Gupta
Chief Executive
Marshall Motor Holdings plc

Stay safe. Stay positive. Stay Marshall.