ALL MARSHALL MOTOR GROUP SALES SHOWROOMS & AFTERSALES OPERATIONS ARE NOW OPEN.
FOR ALL THE LATEST MARSHALL MOTOR GROUP UPDATES - SEE BELOW.
20 July 2020 Update
IMPORTANT SALES, SERVICE & PARTS CUSTOMER NOTICE
FROM FRIDAY 24TH JULY IT WILL BE MANDATORY FOR CUSTOMERS/VISITORS TO WEAR A FACE COVERING UPON ENTERING A MARSHALL MOTOR GROUP BUSINESS.
Following the Government’s announcement on 10th July and subsequent updating of Government guidance on Friday 17th July, Marshall Motor Group are now able to confirm the following in relation to the wearing of face coverings.
Under the guidelines issued by the Government, car dealerships fall within the description of ‘Shops and Branches’ and therefore from Friday 24th July it is mandatory for customers/visitors to wear a face covering upon entering our businesses.
This ruling applies to customers/visitors only and does not include our colleagues.
The wearing of a face covering for Sales, Aftersales and Parts customers attending the business by appointment is mandatory. Please ensure you have this in place prior to arrival as in the interest of our colleagues and customer safety those customers arriving at the site without a face covering may be turned away.
It is important to note that some of our customers may be exempt from wearing a face covering. The conditions under which this may apply are listed below;
- young children under the age of 11
- not being able to put on wear or remove a face covering because of a physical or mental illness or impairment, or disability
- if putting on, wearing or removing a face covering will cause them severe distress
- if they are travelling with or providing assistance to someone who relies on lip reading to communicate
- to avoid harm or injury, or the risk of harm or injury, to themselves or others
- to avoid injury, or to escape a risk of harm, and they do not have a face covering with them
- to eat or drink, but only if they need to
- to take medication
- if a police officer or other official requests they remove the face covering
In line with the guidance from the government which states; “Shops and supermarkets will be expected to encourage compliance with the law (as they would do more generally) and can refuse entry. If necessary, the police have the powers to enforce these measures, including through issuing a fine of £100 (halving to £50 if paid within 14 days)”.
For further information see > https://www.gov.uk/coronavirus
18 May 2020 Update
During the lockdown 62 of our strategic aftersales hubs remained open providing vital aftersales support to the emergency services, commercial vehicle operators, vulnerable customers and key workers. In line with the most recent Government advice and guidance, all Marshall aftersales operation are NOW OPEN to provide a full suite of aftersales services to all customers, including Service, Repair, MOT & Parts operations, Trade Parts operations & Paint & Body Repair Centres.
AFTERSALES OPERATIONS - SALES, SERVICE & PARTS - NOW OPEN.
All of our workshops - for Service, MOT, Repair & Maintenance are now open - and our booking lines are open and we look forward to taking your calls and booking your vehicles in.
We will be operating a timed appointment system to minimise social contact and it is important you arrive at our service centres at the agreed time. We will continue to give booking priority to verified NHS staff and key workers.
Please note, in the short term in the interests of safety, we will be unable to offer a collection and delivery service.
Social Distancing
We have taken extensive measures to ensure the health and wellbeing of our customers and colleagues at all our sites by implementing strict social distancing guidelines and other preventive measures in our facilities to ensure we can operate safely. All of our sites have made layout changes for 2 metres spacing, implemented clear signage and introduced enhanced front-of-house and back-of-house cleaning procedures and ‘no touch’ policy to ensure that social distancing rules are followed.
Protection
In addition to implementing the strict social distancing measures, we have ethically sourced and invested heavily in enhanced cleaning procedures, the supply of hand sanitiser stations, isopropyl alcohol-based sprays, gloves, facemasks and protective safety screens to ensure our sites are as safe as possible to receive visitors.
Your vehicle
All vehicles will be subject to cleaning procedures and protection before we handle it and before it is returned to you. This will include external touch areas, door handles, seats, steering wheel, gear lever, handbrake etc.
SALES OPERATIONS & SHOWROOMS - NOW OPEN.
In accordance with the latest Government guidance announced on the 24th May, our showrooms reopened on Monday 1 June - with the safety and security of our colleagues and customers at the heart of those plans.
We are confident that, in accordance with the Prime Minister's announcement, our businesses are COVID-19 secure and we look forward to assisting you with all your vehicle requirements
You can buy a new or used car, motorcycle or commercial vehicle, value your part exchange and organise your finance from the comfort of your home, and collect your vehicle with a contactless and hygienic handover process. For all your New & Used vehicle sales enquiries and orders, our teams are here to help. You can do this remotely via www.marshall.co.uk, email, live chat or phone or by visiting our COVID-19 secure showrooms.
