LATEST COVID-19 GUIDANCE FROM MARSHALL MOTOR GROUP

IMPORTANT CUSTOMER NOTICE
29 NOVEMBER 2021 UPDATE REGARDING FACE COVERING GUIDANCE

Following the update from the government, precautionary and temporary measures have been introduced to prevent the spread of the new COVID-19 Omicron variant and they will affect our business. This essentially means that all previous COVID controls at Marshall Motor Group are in place.

These changes take place effective Tuesday 30th November in all Marshall Motor Group businesses and include:

• Mandatory face-coverings in retail businesses and public transport.This means face coverings are no longer a personal choice and must be worn in Marshall Motor Group showrooms, dealerships and body shops.

Also, in line with government advice:

• Anyone who is confirmed to have been in close contact with a positive case of the Omicron variant will be required to isolate for 10 days regardless of vaccination status and will be contacted by Track and Trace.

• Anyone returning to the country will be required to take a PCR test on or before day 2 and self-isolate until they have received a negative test result. These PCR tests can be purchased from private providers. Free NHS tests are not valid for this purpose.

Please continue to complete lateral flow testing twice weekly to prevent the spread and pick up on any asymptomatic cases, these can be ordered here > Rapid lateral flow coronavirus (COVID-19) tests - NHS (www.nhs.uk) and remember to get a PCR test if you have any symptoms.

As always, the safety of our customers, colleagues, suppliers and partners are at the heart of our operations and with this is in mind – all COVID safety measures, social distancing and protocols across all Marshall Motor Group businesses will REMAIN FULLY IN PLACE until further notice.

Our processes around contactless handovers, vehicle sanitisation, personal and vehicle protective equipment, timed appointments, signage and social distancing measures – will remain in place.

IMPORTANT CUSTOMER NOTICE
23 AUGUST 2021 UPDATE REGARDING FACE COVERING GUIDANCE

From immediate effect, the wearing of face coverings will be left as a personal choice i.e. it will no longer be company policy to wear a face covering within Marshall businesses.

As always, the safety of our customers, colleagues, suppliers and partners are at the heart of our operations and with this is in mind – all other COVID safety measures, social distancing and protocols across all Marshall Motor Group businesses will REMAIN FULLY IN PLACE until further notice.

Our processes around contactless handovers, vehicle sanitisation, personal and vehicle protective equipment, timed appointments and signage will also remain in place.

IMPORTANT CUSTOMER NOTICE
19 JULY 2021 UPDATE FROM CHIEF EXECUTIVE, DAKSH GUPTA RELATING TO THE LATEST COVID-19 GUIDANCE

[19.07.21] From 19 July, people in England will see further restrictions start to lift as part of the government’s roadmap back to a more normal life.

The public have risen to the challenge of suppressing COVID-19: strictly following the law; staying at home when requested; getting tested when needed; isolating when required, and following the ‘hands, face, space’ and ‘letting fresh air in’ guidance. Plus, almost 30 million people in the UK have now had two vaccination jabs. A fantastic achievement.

As always, the safety of our customers, colleagues, suppliers and partners are at the heart of our operations and with this is in mind – all COVID safety measures, social distancing and protocols across all Marshall Motor Group businesses will REMAIN FULLY IN PLACE until further notice.

Our processes around contactless handovers, vehicle sanitisation, personal and vehicle protective equipment, timed appointments, signage and social distancing measures – will remain in place and will NOT be removed on Monday 19 July.​

FACE COVERING
The wearing of a face covering for sales, aftersales and parts customers attending any of our Sales, Service and Bodyshop businesses is expected and recommended in our indoor places (as well as for our colleagues).

For over 111 years, we at Marshall have been putting our customers and our colleagues above all else and are very confident that the continuation of these measures within Marshall is the correct decision until a time we see appropriate to remove them.

And finally, and most importantly, look after yourselves and your loved ones.

Best wishes

Daksh Gupta
Chief Executive
Marshall Motor Holdings plc

Stay safe. Stay positive. Stay Marshall.

​​

[09.04.21] In accordance with the latest Government guidance, I am delighted to announce that all sales, service, parts and bodyshop departments across Marshall Motor Group retailers will FULLY REOPEN effective Monday 12 April 2021.

As always, the safety of our customers, suppliers and colleagues are at the heart of our reopening plans. With over 30 million people now vaccinated in the UK, we are excited to open our doors and once again, welcome visitors to our showrooms under social distancing guidelines.

​

SALES OPERATIONS:
FULLY OPEN FROM MONDAY 12 APRIL

From Monday 12 April 2021, all Marshall showrooms will be FULLY OPEN including test drives and physical sales appointments.

Our sales teams are available in person (and digitally) to assist you and handle all aspects of purchasing a new or used car, bike or commercial vehicle.

To see our sales video on how we protect our customers please click here or see over >

Sales Private Appointments/Visits
Please endeavour to book your sales appointment in advance to minimise social contact.

Test Drives
Test drives are now available. Rest assured, all vehicles are sanitised between test drives for your safety.

WE ARE ALSO AVAILABLE DIGITALLY TO HANDLE YOUR ENQUIRIES OR BY TELEPHONE.

> Digital Appointments - Phone, Email & Live Chat
> Video/Zoom Call Appointments
> Reserve Online for £99
> 14 Day Money Back Guarantee on Used Cars^
> Click & Collect
> Home Delivery Services Available
> Contactless Experience & Purchase

You can reserve a used vehicle online for £99, value your part exchange and organise finance from the comfort of your home.

^Terms & Conditions apply. See > /site/money-back-guarantee/

NEW VEHICLE OFFERS​

VIEW USED VEHICLE INVENTORY

RESERVE ONLINE FOR £99

​

AFTERSALES OPERATIONS (SERVICE, PARTS & BODYSHOP): FULLY OPEN

Our aftersales operations are FULLY OPEN for all your service, repair, MOT and bodyshop requirements.

Our contactless handover, vehicle sanitisation, personal and vehicle protective equipment and social distancing measures remain in place to ensure we continue to operate in accordance with COVID-19 secure guidelines.

To see our aftersales video on how we protect our customers please click here or see over >

We will continue to offer timed appointments to minimise social contact and give booking priority to verified NHS staff and key workers.

Trade Parts
Our Trade Parts operations are fully open.

DEALER LOCATOR​

BOOK YOUR SERVICE/MOT/REPAIR

FACE COVERING

The wearing of a face covering for sales, aftersales and parts customers attending the business by appointment is mandatory (as well as our colleagues). For more details and exemptions see https://www.gov.uk/coronavirus

Unfortunately, due to restrictions, we will not be able to offer refreshments during your visit.

For over 111 years, we at Marshall have been putting our customers and our colleagues above all else and we can’t wait to see you from the 12 April onwards.  ​​

And finally, and most importantly, look after yourselves and your loved ones.

Best wishes

Daksh Gupta
Chief Executive
Marshall Motor Holdings plc

Stay safe. Stay positive. Stay Marshall.

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