ALTERNATIVE DISPUTE RESOLUTION (ADR):​


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Marshall Vauxhall is dedicated to providing a service which is both fair and understanding of the needs of our customers. However, we appreciate that sometimes disputes can occur; in these circumstances, we remain faithful to finding a resolution which is agreeable to all parties. Alternative Dispute Resolution (ADR) allows an independent and impartial third party to assess all evidence and make a measured decision, offer advice or help both sides to reconcile. This is quicker, easier and far less costly than going through Court.

Marshall Vauxhall subscribe to the Chartered Trading Standards Institute-approved Motor Industry Code of Practice for New Cars, as well as having a complaint handling procedure which can be used in the rare event of a disagreement. If you are not completely satisfied by the result of this procedure, the Motor Codes Advisory and Conciliation Service can provide you with free, impartial advice. Where necessary, they can also refer you to the Alternative Dispute Resolution (ADR) service.

For further information you can visit their website at http://www.themotorombudsman.org or call their Consumer Advice Line: 020 7344 1651 (option 1); lines are open between 9am and 5pm Monday to Friday excluding bank holidays.