MINI Proactive Care Service.

Relax. We care.

You and your MINI are in very good hands with your MINI Service Partner. Our Proactive Care service promise ensures that MINI is always by your side.

Any service or maintenance requirements are detected at an early stage and enables us to provide you with the best solution for any situation. You will receive professional support from our experts. You enjoy total peace of mind - on and off the road.

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Your benefits at a glance.​

Proactive

Tailored​

Professional​

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MINI Proactive Care: Service that thinks ahead.

MINI Proactive Care connects you effortlessly to the world of MINI Service and beyond - so you can focus on the fun while we handle the details.

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Personalised Service Appointments.

When maintenance or repairs are needed, your MINI Service Partner will automatically reach out with a tailored appointment suggestion. Always proactive.

Personalised solutions.

Help is just a call or tap away. Our experts can assist remotely, or we’ll connect you to the nearest MINI Service Partner. Quick, professional, and ready to get you back on the road.

Relax. We care.

Breakdowns? Accidents? Relax. We Care. MINI Service with Proactive Care ensures support from our experts. With Roadside Assistance across most of Europe, we’ve got you covered - every step of the way.

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Exceptional Service Network.

With our MINI Service Partners, you're guaranteed personalised care. From remote and personalised MINI Service video consultations to 24/7 drop-off and pick-up services, MINI Proactive Care is innovative, personal, and built for your convenience.

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Get connected to your MINI

Here's how:

• Sensors automatically transmit vehicle data to MINI.
• Issues can be detected early and sorted by urgency.
• We will contact you if action is needed either via the MINI App, by email, SMS or a message sent directly to your MINI. If urgent, we’ll call you.
• You will receive competent assistance on site, via remote services or an appointment offer with a MINI Service Partner of your choice.

All you need.

> ​Simply download the MINI App² and enable notifications.

> Activate your MINI Connected account.

> Enter your vehicle details and preferred MINI Service Partner.

> Enter your email address and telephone number.

> Set the appropriate notifications and permissions.

> Alternatively, you can follow the same steps in the MINI Portal.

Intelligent and smart

Did you close the windows? Want to check your fuel level, range and mileage? Just tap into the MINI App and instantly view the key details about your MINI from the Vehicle tab, including:


• Vehicle Status – oil level, fuel level, battery charge & service notifications
• Remote Services – vehicle search, lock/unlock doors, flash light
• Direct access to accident and breakdown assistance
• Book appointments with your MINI Service Partner with just a few clicks.

Discover more ​