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Home Charging


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Why install a home wall box?​

• The most convenient way to charge an EV is to use a home wall box. Most EV drivers tend to charge overnight (when most electric vehicle tariffs are cheaper) enabling a full charge to be ready for their commute the next day.
• The installation of the wall box will depend on the position of your home fuse box or meter, and in some cases groundworks may be required for installation.
• Most UK homes have single-phased power, which means a 7kW wall box can be installed. Some larger homes with three-phase power may be able to host a higher-powered 22kW unit.
• Audi’s recommended supplier for installing a home wall box is Pod Point. For home energy we have partnered with Octopus Energy.

Who is Audi’s recommended home wall box provider?​

• Audi’s recommended supplier for installing a home wall box is Pod Point.
• Pod Point is one of the UK's leading providers of electric vehicle charging and have one of the UK's largest public EV networks. It has manufactured and sold thousands of home wall boxes averaging a 4.8/5 Audi customer satisfaction score.
• They can advise on whether or not a home wall box can be installed in your home and they can also talk you through your options including whether you are eligible for the EVHS home grant scheme.

Where will the wall box be installed? ​

• The location of the home wall box will depend on the position of electricity points (such as a home fuse box or meter) and how the car is parked. Most installations are eligible for standard installation, however, in some cases groundworks and additional upgrades may be required.

How long does it take for a home wall box to be installed by Pod Point?​

• Standard installs can take 3-4 weeks. This is from the order being placed and you providing Pod Point the necessary and correct information needed for the EVHS grant application as well as the remote survey, otherwise the process may be delayed
• On the day of installation, Pod Point allocate 2 to 3 hours for standard installations. If for some reason Pod Point can’t complete on the day – for example, because the installation has unexpected extra works or the install that was originally assumed from the remote survey is a more complex non-standard install – then Pod Point will provide a revised no-obligation quotation (valid for 90 days) and, if accepted, will reschedule an installation date.

What qualifies as a standard install?

• A standard installation depends on various factors, including the age and condition of the existing home wiring, the location of the nearest electricity point/meter. Approximately 85% of installations qualify for a standard installation.

What if the installation is non-standard? ​

• Your home wall box provider (we recommend Pod Point) will advise the your home wall box install is a non-standard install and if this is the case provide you with a quote.

What is the EVHS home grant scheme?

• The Office for Zero Emission Vehicles (OZEV) has introduced an excellent scheme that makes installing an at-home charging station a lot more affordable. With the Electric Vehicle Homecharge Scheme (EVHS) you could receive a 75% contribution towards the cost and installation of one charging point (up to a maximum of £350)¹
• There are various eligibility criteria for example:

  1. You purchased an OZEV approved plug-in hybrid / fully electric vehicle from the 1st September 2014. For Audi models eligibility please refer to the model specific information.
  2. You have off-street parking available at home
  3. You use an OZEV-approved installer, such as Pod Point.
  4. Further information (and a complete list of eligibility requirements) can be found below.

• The EVHS grant is available for both new and used cars providing the eligibility standards are met.
• For addresses in Scotland, the Energy Saving Trust is currently offering up to £250 further funding (with an additional £100 available for those in the most remote parts of Scotland) on top of the Electric Vehicle Homecharge Scheme. Eligible customers will need to complete a short application form and provide documentation before the installation is carried out. Further information as well as T&Cs and eligibility criteria can be found on the Energy Savings Trust website.

The OZEV grants are subject to full terms and conditions and eligibility may be revised or withdrawn at any time without prior notice. This information is correct as of May 2021.

How long does it take to charge with a home wall box?​

• A home wall box can charge an EV faster than a three pin plug. Charging speed will be dependent on the home charging unit purchased and the vehicle’s capabilities as well as other factors such as outside temperature.
• A 7kW home wall box charges an electric vehicle overnight for example an Audi e-tron 55 from empty to full can be charged in about 14 hours and provides around 18 miles of range per hour of charge. Whereas for a Q5 TFSI e a full charge takes about two hours and provides around 12 miles of range per hour of charge.
• For charging times please refer to the model specific information. For Audi e-tron models you can use our clever charging calculator.
• Alternatively for a quick overview on the Audi electric range and charging capabilities download the EV&me app, it’s free and available iOS and Android stores

Will my home charging point work for other brands of electric vehicles?​

• Yes, if they use a Type 2 plug. This is the most common plug connector type in Europe, and is what Audi and most European manufacturers use. However, some brands use a Type 1 plug connector – check your owner's manual for details - and so the home charging point may not be suitable for these cars. If you are unsure, we recommend you contact your home charging provider.

Can I charge my electric Audi at home via a 3 pin socket?​

• You can charge using a 3-pin household socket and the Audi Compact Charging System (which comes with the car). However, the charging time will be very slow and is not as efficient as having a home wall box installed. You should contact an electrician before plugging into a domestic socket for the first time as:
i. Suitability for charging using a domestic socket will depend on the condition of the wiring in your home
ii. If the domestic socket is on the same circuit as other appliances, particularly those in frequent use, the additional amperage may be enough to trip a breaker switch
iii. Establishing a separate circuit for charging will help make sure the car is fed a full night of uninterrupted current. We recommend using an electric vehicle home wall box with its own separate circuit
• Audi recommend you keep the Compact Charging System in the vehicle in case of an emergency or temporary need to plug in to a 3-pin socket whilst away from home. For your home, we recommend you install a wall box. Our recommended supplier is Pod Point.

Can I use the Audi Compact Charging System as my wall box? ​

• You can, however we don’t recommend this. Unless your home has a 3 phase industrial socket, the unit would need to either be plugged into a 3-pin socket, which will charge at very slow speeds or you would need to have a technician come and install a specific circuit for the Audi Compact Charging System.
• Audi recommend you keep the Compact Charging System in the car in case of an emergency and you need to plug it in a 3-pin socket whilst away from home. For your home, we recommend you install a wall box. Our recommended supplier is Pod Point.

What if my home is not suitable for a home wall box, is there an On-street Residential Charge Point scheme? ​

• Sometimes, a wall box isn’t suitable for a home install. For example, this could be because wiring is unfit or because the house doesn’t have off-street parking.
• Some local authorities offer the On-Street Residential Chargepoint Scheme (ORCS), which helps towards the cost of installing on-street charging points. Please contact your local authority.
• Alternatively you may be happy on relying on your work and public chargers.

Who do Audi recommend for Home Energy?

• Audi have partnered with Octopus Energy to offer electric Audi customer a great value green energy solution, while helping to keep fuel costs low.
• Octopus Energy was set up in 2016, their aim is to provide energy that is good for the planet and good for customers’ wallets. It now supplies energy to 1.5 million UK homes and is rapidly growing. They have an excellent customer service reputation and were rated as ‘5*Excellent’ on Trust Pilot, and are the only supplier recognised by Which? as ‘recommended supplier’ for the past three years.
• Octopus Energy offers fair and transparent prices ,won’t lock customers into a contract and aims to make everything as easy as possible. All of their tariffs use 100% green electricity.
• Audi customers who switch their home energy to the Octopus Go Tariff may be eligible for a £90 credit worth up to 5,000 miles of free driving. T&C apply.