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Service and Maintenance
What servicing and maintenance do electric Audis need?
• Electric Audis require servicing every 2 years or 18,000 miles, whichever is soonest.
• Audi offer a number of service plans that can be purchased.
What wear and tear can be expected for electric Audis?
• Depending on driving behaviour and the age of the car, typical parts affected by wear and tear can be tyres, brake pads and discs, and wiper blades.
• Tyre consumption may be higher due to higher weight and torque, but this will vary depending on driving style.
Will every Audi Centre
offer Audi electric vehicles servicing? Or will certain services (e.g.
battery) be only at specific centres?
• Yes, all centres offer electric vehicle servicing.
• In the rare situation that a repair to the battery is required, depending on the issue, the car may need to be sent to one of our High Voltage Specialist Centres. Your local Centre will let you know if this affects you.
What are the running costs of an electric Audi?
• Electricity is around two-thirds cheaper than petrol or diesel. According to UK Power, the average home electricity cost is currently 14.40p/kWh1
• Many electricity providers are even offering specific home electric vehicle tariffs which could make your running costs even cheaper.
• Audi has partnered with Octopus Energy, who offer the Octopus Go tariff specifically designed for households with fully electric and plug-in hybrid cars. If you’re a customer with a fully electric or plug-in hybrid Audi, you’ll receive up to a £90 credit on your Octopus Energy account when you switch.
• See how much you can save on running costs by downloading the EV&me app, it’s free and available iOS and Android stor
What support is available should I have any issues with my electric Audi?
• Don’t worry your Audi Centre is on hand to help, you can locate an Audi Centre below.
• If you are an e-tron or TFSI e owner, our WhatsApp Care team are also here to help with any questions on your new electric Audi , whether it’s a charging or vehicle specific question. You’ll receive an invitation to the service in your welcome communications. If you are an e-tron or TFSI e owner and have not received your invitation please contact us on etronenquiries@audi.co.uk.
• Don’t forget all new Audi models come with 3 years of complimentary roadside assistance. So you can rest assured that if you do run out of charge, the AA will be there to assist you. For more information, contact the AA Support team on 0800 699 999.
• For myAudi help we have a dedicated myAudi team on hand 24/7 to help with any questions you may have. Contact us by Phone: 0800 279 2884, Email: digitalsupport.uk@audi.de or LiveChat: https://my.audi.com/.
Terms and conditions
1 Correct as of May 2021 (Source UK Power: https://www.ukpower.co.uk/home_energy/tariffs-per-unit-kwh)
Company Information
© Copyright Marshall Motor Group
Registered Office - Airport House, The Airport, Cambridge, CB5 8RY.
Registered in England Number 00295579
VAT Reg. No: 213209019
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 310503.
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Marshall Motor Group Limited is a credit-broker not a lender.
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 310503. Details of our permissions and trading names can be checked via the FCA register https://www.fca.org.uk/
All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Astle Limited; Crystal Motor Group Limited; Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Marshall of Stevenage Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Bavarian Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Crown Point Limited; S G Smith (Motors) Sydenham Limited; and S G Smith (Motors) Beckenham Limited.
We may receive a commission or other financial benefit from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Astle Limited; Crystal Motor Group Limited; Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Marshall of Stevenage Limited; Pentagon Limited; Ridgeway Bavarian Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Crown Point Limited; S G Smith (Motors) Sydenham Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.
ITC Compliance
We have a number of limited companies within the group who are Appointed Representatives of ITC Compliance Limited. They are: Motorline Limited (01848722); Motorline (Kent) Limited (04899072); Motorline (Broad Oak) Limited (10270930); Motorline (Canterbury) Limited (08237424); and Driveline Limited (04626624). ITC Compliance is authorised and regulated by the Financial Conduct Authority (Firm Registration Number 313486). Their permitted activities include advising on general insurance contracts and acting as a credit broker not a lender.
ITC Compliance and/or the above Appointed Representatives do not charge fees for their consumer credit services. A payment or other financial benefit (the “payment”) may be made by the lender to us should you decide to enter into an agreement with them. The payment made by the lender to us does not impact the finance rate offered to you. All finance applications are subject to status, terms and conditions apply. You must be a UK resident and over 18.
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