Shock findings of new car warranties survey

Almost half of all car owners are unaware that new car warranties can be extended when their term expires, according to a YouGov survey.



The survey, of 1,293 car owners, was commissioned by The Motor Ombudsman.It found that just 53% of car owners knew that a new car warranty could be extended.The same proportion were unable to identify the parts of their car that would be covered in the event of a mechanical failure, such as an engine or radiator.

On the other hand, 79% of the car owners who knew that car warranties could be extended were also aware that the warranty could be invalidated if they didn’t stick to the terms and conditions of the policy.Of these, 82% knew that not following the prescribed servicing intervals might prevent them from making a successful claim, and 77% knew that modifying a vehicle using non-manufacturer approved accessories could cause the same problem.

“As with any legal agreement, a warranty policy must be read carefully and in its entirety to ensure they are clear as to the level of cover being provided, as well as any exclusions such as wear and tear items,” Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, explained.

“Both this study, and some of the cases we have worked on in relation to our New Car and Vehicle Warranty Products Codes of Practice, have highlighted an element of misunderstanding among consumers as to the availability of extended warranties, their purpose, and the protection that they provide.”