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Marshall Audi continues to look for ways to improve the experience that its customers enjoy at all of our Centres. We want to free up our Centre service teams to spend more time with our customers when they visit, by helping them answer the many phone calls they receive each day.
With this in mind, we are pleased to announce the launch of our new centralised Audi Service & MOT Booking Centre Service.
You may have already noticed that recently service calls to remind you of your upcoming service and/or MOT have not come from your local Centre telephone number, while we have been implementing the rollout and testing all of our systems.
The benefits of the Booking Centre Service will be:
-Dedicated focus on service bookings by Audi trained and competent staff
-Customers to receive a service reminder contact prior to you arriving at the service due date
-More time for our Centre’s teams to tend to your needs during your visit
-Opportunities to reduce “lead times” by having visibility of availability and courtesy services at neighbouring Marshall Audi Centres (if appropriate)
We recognise that this may cause some initial questions, as you will be called from a number that you may not recognise, but very quickly we are sure that you see our Booking Centre Service as a welcome addition to the highest levels of service expected from Marshall Audi.
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 310503. Details of our permissions and trading names can be checked via the FCA register https://register.fca.org.uk/s/
All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Garages (Newbury) Limited and S G Smith (Motors) Beckenham Limited.
We will receive a commission or other financial benefit from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Pentagon Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.
List of Companies for credit-broking and insurance distribution
More about our credit-broking services & our insurance distribution activities
Calls may be recorded for training, monitoring and quality purposes.
