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Marshall Motor Group - Centralised Booking Centre
Marshall Audi continues to look for ways to improve the experience that its customers enjoy at all of our Centres. We want to free up our Centre service teams to spend more time with our customers when they visit, by helping them answer the many phone calls they receive each day.
With this in mind, we are pleased to announce the launch of our new centralised Audi Service & MOT Booking Centre Service.
You may have already noticed that recently service calls to remind you of your upcoming service and/or MOT have not come from your local Centre telephone number, while we have been implementing the rollout and testing all of our systems.
The benefits of the Booking Centre Service will be:
- Faster levels of call answering booking calls
- Extended hours to take your booking calls i.e. open to 7pm each work day and to 1pm on a Saturday. Online bookings remain at 24 hours
-Dedicated focus on service bookings by Audi trained and competent staff
-Customers to receive a service reminder contact prior to you arriving at the service due date
-More time for our Centre’s teams to tend to your needs during your visit
-Opportunities to reduce “lead times” by having visibility of availability and courtesy services at neighbouring Marshall Audi Centres (if appropriate)
We recognise that this may cause some initial questions, as you will be called from a number that you may not recognise, but very quickly we are sure that you see our Booking Centre Service as a welcome addition to the highest levels of service expected from Marshall Audi.
Company Information
© Copyright Marshall Motor Group
Registered Office - Airport House, The Airport, Cambridge, CB5 8RY.
Registered in England Number 00295579
VAT Reg. No: 213209019
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 310503.
Company Info
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- Modern Slavery Statement
- Occupational Pension – Statement of Investment Principles 2021
- Occupational Pension - Chairman's Statement 2021
- Occupational Pension Scheme – Implementation Statement 2021
- Gender Pay Gap Reports
- Finance & Insurance complaints procedure
- Data Preferences
- Finance Commission Disclosure Statement
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Marshall Motor Group Limited is a credit-broker not a lender.
All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Astle Limited; Crystal Motor Group Limited; Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Marshall of Stevenage Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Bavarian Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Crown Point Limited; S G Smith (Motors) Sydenham Limited; and S G Smith (Motors) Beckenham Limited.
We may receive a commission from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Astle Limited; Crystal Motor Group Limited; Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Marshall of Stevenage Limited; Pentagon Limited; Ridgeway Bavarian Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Crown Point Limited; S G Smith (Motors) Sydenham Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.
List of Companies for credit-broking and insurance distribution
More about our credit-broking services & our insurance distribution activities
We’re officially a Great Place to Work® and Motor Trader 'Employer of the Year' for 2020
