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After receiving the award for Customer Loyalty (Region 6), Paul Craven-Jones, Head of Business at Marshall Newbury Audi said:
"We are absolutely delighted to have been recognised at the Q Power Awards. It truly solidifies our reputation as a hard-working team who are committed to providing excellent customer service; not only from the point of sale, but right up to handover and beyond.
All of our salespeople strive to ensure that customers are kept fully informed, every step of the way, so they can always make the best decisions regarding their purchase and feel fully in-the-know while the order is being processed. When the day comes to pick up their new car, it’s always an exciting time which we celebrate by personally having a chat and making sure the customer is completely satisfied. In the rare event that a hiccup occurs along the way, we have a policy of complete honesty; we diagnose the issue to the best of our ability and make the best possible provisions for the customer. We truly understand the importance of getting things right first time and, as a result, we’ve put many happy Audi drivers on the road and anticipate many more!"
Marshall Newbury Audi
01635 592035
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 310503. Details of our permissions and trading names can be checked via the FCA register https://register.fca.org.uk/s/
All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Garages (Newbury) Limited and S G Smith (Motors) Beckenham Limited.
We will receive a commission or other financial benefit from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Pentagon Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.
List of Companies for credit-broking and insurance distribution
More about our credit-broking services & our insurance distribution activities
Calls may be recorded for training, monitoring and quality purposes.
^4.3 average Google Reviews score across all Marshall stores – 01/01/2019>30/09/2024 – out of 49,819 independent reviews received. Individual store scores are available in the Contact Us sections.
