After receiving the award for Customer Loyalty (Region 6), Paul Craven-Jones, Head of Business at Marshall Newbury Audi said:
"We are absolutely delighted to have been recognised at the Q Power Awards. It truly solidifies our reputation as a hard-working team who are committed to providing excellent customer service; not only from the point of sale, but right up to handover and beyond.
All of our salespeople strive to ensure that customers are kept fully informed, every step of the way, so they can always make the best decisions regarding their purchase and feel fully in-the-know while the order is being processed. When the day comes to pick up their new car, it’s always an exciting time which we celebrate by personally having a chat and making sure the customer is completely satisfied. In the rare event that a hiccup occurs along the way, we have a policy of complete honesty; we diagnose the issue to the best of our ability and make the best possible provisions for the customer. We truly understand the importance of getting things right first time and, as a result, we’ve put many happy Audi drivers on the road and anticipate many more!"
Marshall Newbury Audi