What does BMW Roadside Assistance include?

You might never need us, but we're always there.

It’s comforting to know exactly where to turn when the unexpected happens. With BMW Roadside Assistance, a BMW specialist is just a call away. Whether by phone, through the iDrive menu, or via the My BMW app, help is available 24/7, every day of the year.

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Roadside Accistance Cover

Every new BMW comes with Roadside Assistance coverage for the first three years of ownership, providing peace of mind for any unexpected situations.

Approved Used BMWs also include a minimum of 12 months of Roadside Assistance coverage. Our experienced multilingual team is available 24/7, 365 days a year, ready to assist whenever you need help. They will first attempt to resolve the issue over the phone to get you back on the road as quickly as possible.

If your vehicle is immobilized due to a mechanical or electrical breakdown, accident, lost keys, misfuelling, fire, theft, or vandalism, we’ll arrange assistance to get you moving again.

Once the initial three-year cover expires, you’ll have the option to purchase a BMW Insured Roadside Assistance policy for continued reassurance.

Assistance required?

Should you require assistance following an accident, vehicle breakdown, fire or theft, please call BMW Roadside Assistance on:

0800 777 111
or
020 8686 2444 if calling from within Continental Europe.

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Customer Service Technicians and Recovery

Our BMW Customer Service Technician will attempt roadside repair whenever possible. They’ll come equipped with the latest BMW Group diagnostic tool and genuine parts, and we’ll send you a tracking link so you can monitor their arrival time.

If your car requires a recovery, we can arrange for it to be transported to a BMW centre convenient to you.

Onward Mobility

We can arrange a replacement hire car through one of our trusted providers. A valid driving license is required, and standard terms and conditions will apply.

If a hire car isn’t suitable, we’ll assist with alternative travel options, such as public transport or a taxi, to help you reach your destination.

Punctures

If you experience a puncture, we’ll attempt to repair the tyre at the roadside. If a temporary fix isn’t possible, we’ll arrange recovery to the nearest BMW Centre for further assistance.

We’ll ensure you stay mobile until your BMW Centre can source and fit a replacement tyre.*

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In-car functionalilty

New BMW models come equipped with advanced in-car features, allowing you to contact our dedicated team directly through the iDrive system. In the event of an accident, your vehicle will automatically initiate communication with our team, who will arrange the necessary assistance and contact emergency services if needed.​​

My BMW App.

Roadside Assistance can also be accessed via the My BMW app on your smartphone. This provides immediate access to support and innovative features such as real time roadside technician tracking.

Find out more

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