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You might never need us, but we're always there.
It’s comforting to know exactly where to turn when the unexpected happens. With BMW Roadside Assistance, a BMW specialist is just a call away. Whether by phone, through the iDrive menu, or via the My BMW app, help is available 24/7, every day of the year.
Every new BMW comes with Roadside Assistance coverage for the first three years of ownership, providing peace of mind for any unexpected situations.
Approved Used BMWs also include a minimum of 12 months of Roadside Assistance coverage. Our experienced multilingual team is available 24/7, 365 days a year, ready to assist whenever you need help. They will first attempt to resolve the issue over the phone to get you back on the road as quickly as possible.
If your vehicle is immobilized due to a mechanical or electrical breakdown, accident, lost keys, misfuelling, fire, theft, or vandalism, we’ll arrange assistance to get you moving again.
Once the initial three-year cover expires, you’ll have the option to purchase a BMW Insured Roadside Assistance policy for continued reassurance.
Should you require assistance following an accident, vehicle breakdown, fire or theft, please call BMW Roadside Assistance on:
0800 777 111
or
020 8686 2444 if calling from within Continental Europe.
If you need further assistance, we’ll do our best to send a BMW Customer Service Technician to your location to attempt a roadside repair whenever possible.
Each technician is equipped with the latest BMW Group diagnostic tools and Genuine Parts to maximize the chances of fixing your car on the spot. Plus, we’ll send you a tracking link so you can monitor their arrival in real time.
If your car requires recovery to a BMW Centre, we’ve got you covered. We’ll arrange transportation to the nearest BMW Centre, whether from the breakdown location or your home address.
We’ll ensure you stay mobile while your vehicle is being repaired by arranging a replacement hire car through one of our trusted providers. A valid driving license is required, and standard terms and conditions will apply.
If a hire car isn’t suitable, we’ll assist with alternative travel options, such as public transport or a taxi, to help you reach your destination.
If it’s more convenient for you, we can arrange overnight accommodation if your breakdown occurs more than 50 miles from home. We’ll cover up to £100 for one night’s bed and breakfast for you and your passengers within the UK—or up to four nights if the breakdown happens in Continental Europe.
If you experience a puncture, we’ll attempt to repair the tyre at the roadside. If a temporary fix isn’t possible, we’ll arrange recovery to the nearest BMW Centre for further assistance.
We’ll ensure you stay mobile until your BMW Centre can source and fit a replacement tyre.*
*This applies only to tyres ordered through the BMW Tyre Programme. For all other cases, we’ll provide up to 24 hours of mobility support.
New BMW models come equipped with advanced in-car features, allowing you to contact our dedicated team directly through the iDrive system. In the event of an accident, your vehicle will automatically initiate communication with our team, who will arrange the necessary assistance and contact emergency services if needed.
Roadside Assistance can also be accessed via the My BMW app on your smartphone. This provides immediate access to support and innovative features such as real time roadside technician tracking.
MARSHALL BMW BOURNEMOUTH
01202 983748
MARSHALL BMW GRIMSBY
01472 728348
MARSHALL BMW HAMPSHIRE
01256 441792
MARSHALL BMW SALISBURY
01722 622106
MARSHALL BMW SCUNTHORPE
01724 249661
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority. Our Firm Reference Number is 310503. Details of our permissions and trading names can be checked via the FCA register https://register.fca.org.uk/s/
All of the following companies are individually authorised and regulated by the Financial Conduct Authority with a Limited Permission for credit broking. Each company is a credit broker not a lender: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; and Silver Street Automotive Limited. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for credit broking: Pentagon Limited; Ridgeway Garages (Newbury) Limited and S G Smith (Motors) Beckenham Limited.
We typically receive a commission or other financial benefit from our lenders for arranging finance for you. For further information on our commission arrangements please see our Finance Commission Disclosure Statement
Marshall Motor Group Limited is authorised and regulated by the Financial Conduct Authority to conduct insurance distribution as an ancillary insurance intermediary. All of the following companies are Appointed Representatives of Marshall Motor Group Limited for the purposes of insurance distribution: Marshall North West Limited; Marshall of Ipswich Limited; Marshall of Peterborough Limited; Marshall of Scunthorpe Limited; Pentagon Limited; Ridgeway Garages (Newbury) Limited; S G Smith (Motors) Beckenham Limited; and Silver Street Automotive Limited.
List of Companies for credit-broking and insurance distribution
More about our credit-broking services & our insurance distribution activities
Calls may be recorded for training, monitoring and quality purposes.
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