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Volkswagen Car-Net

Put the future behind the wheel

You can sign up for Car-Net at any time. Even if your car isn’t new you can make use of this great technology. Get started today.

What is Car-Net?

Car-Net: the innovative range of Volkswagen services that connect your Volkswagen to the digital world. From maps to music, hands-free calls to dictating texts to even monitoring back seat trouble makers the innovative system is essential in the connected car.

Safer Driving

Car-Net App-Connect* allows you to access and change your music, podcasts and audiobooks without touching your mobile, so you can concentrate on the road. It can also read your received messages out to you, whilst Car-Net’s Security & Service** emergency SOS call feature offers additional peace of mind, sending out a call for help even if you can’t.

Convenient Help

Car-Net uses real-time data to give you more useful and convenient services. The Guide & Inform service looks at traffic reports to calculate the best route for you. It can also look at real-time petrol prices to direct you to the cheapest and most convenient petrol station.

Our Volkswagen electric cars and GTE hybrids come with an e-Remote function on the Car-Net app that can show you the battery charge level in miles and gives you the option to start the charging of your vehicle from your phone.

Smart Comfort

Cam-Connect allows you to watch your backseat troublemakers through a GoPro® camera connected via App-Connect to the Car-Net service, allowing you a safer and smarter way to keep an eye on your passengers whilst staying focused on the road.

The electric and hybrid cars have the additional smart comfort feature in the Car-Net app, of being able to warm up or cool down your car before you leave the house. This e-Remote function allows you to start defrosting your car from the comfort of your bed in the morning or turn on the air conditioning from the sofa before you go out into the heat. Simple time saving and hassle-free features for all year round.

Guide & Inform

With the Guide & Inform Services from Car-Net you will be better informed while driving. Compatible with Discover Navigation infotainment system. You can see an overview of all the services here.


  • Online Traffic Information With ‘Online Traffic Information’ you can keep a constant eye on the current traffic situation and thus avoid traffic jams in good time.
  • Personal Point of Interest Lists of favourite personal destinations can be saved in the ‘Personal POI’ section of the customer portal and imported into the vehicle’s navigation system.
  • Destination Import Send individual POIs to your vehicle’s navigation system before the journey even begins.
  • Online POI Search Displays places in the area requested - these are downloaded from the Internet and are always up to date.
  • News Select your own news feeds and import the latest stories from the customer portal to your Volkswagen.
  • Weather Function You have an insight into the latest weather conditions at your current location and destination while you are on the road. It even takes into consideration the expected time of arrival.
  • Fuel InfoSearch Function Gives you a fast overview of nearby filling stations, their opening times and current fuel prices.
  • Parking Info Feature Shows you free parking spaces in your area and also provides information on prices and opening times.

"Security & Service"

"Security & Service" features functions that will make your journey even safer. The Car-Net Service package offers you mobile access to important vehicle functions and combines security with transparency for even more comfort.

Emergency Call Service features

With the Emergency Call Service you are covered in the event of a serious incident. In emergency situations, your vehicle calls for help automatically or you can press a button to do so. The Service connects to the Volkswagen Emergency Call Centre and passes on key information. The Emergency call Centre will deploy the emergency services if required.

Security & Service Basic features

  • Vehicle Health Report Before you drive, you can get information about the current status of the vehicle. The Vehicle Health Report can be created manually or automatically and displays any existing warning messages and service events due.
  • Service Scheduling Volkswagen takes care of everything else so you can experience maximum enjoyment at the wheel. When a service appointment is due, your Volkswagen communicates the data to your preferred Volkswagen Retailer or Authorised Repairer. You will then be contacted by them to agree a convenient appointment.
  • Breakdown Call In the event of a breakdown, we get to your location quickly. Simply by pressing a button you can call for breakdown assistance from your vehicle which will send your location and vehicle information to the Volkswagen Roadside Assistance service. A member of staff will then help you to identify the cause of the breakdown or will dispatch a service vehicle to you if the problem cannot be solved immediately.
  • Automatic Accident Notification Your Volkswagen now makes sure that you stay safe. When the crash sensor detects a slight accident, this service offers you support. If the Service is activated, your vehicle data will be transmitted following your confirmation, and a Call Centre agent will speak with you to determine the next steps.

App Connect

Smartphone connectivity

App Connect – three innovative technologies that allow you to bring smartphone apps onto your infotainment system’s touchscreen. As such, Volkswagen is the first manufacturer to offer a choice of three interfaces to connect up smartphones. The Car-Net App Connect services can be used in conjunction with the following infotainment systems, Composition Media, Discover Navigation, Discover Navigation Pro.

Apple CarPlay You can manage selected apps from your iPhone while on the move. The apps can be operated with all the ease that you’ll have come to expect from an iPhone. Maps, phone, news, music – everything just at the touch of a button. And if you choose, you can even operate the system by voice control. As well as the apps from Apple™, CarPlay™ supports other apps such as Spotify, Stitcher, & Skype.

Android Auto from Google Enables you to operate suitable apps safely from your smartphone using the Android operating system while driving. With Google Voice, you operate everything by voice input, and you can listen to songs using Google Play Music, Pandora or Spotify, for example. Many other apps are also already supported.As well as the apps from Google™, Android Auto™ supports other apps such as Joyride, Podcast Player, Spotify, Stitcher, Umano, & Pocket Cast.

MirrorLink™ Smartphones are handy, always within reach and have a suitable app for every situation. MirrorLink™ means you no longer have to be without this practical assistance even when you're behind the wheel. Simply connect your smartphone to your car and use your Mirror Link™ app conveniently on your infotainment system screen. MirrorLink™ Features includes: Shared Audio, Music unites, Sound Journey, Think Blue. Trainer, Call & Remind, Drive & Track, My Guide.

Can't get enough?

There is lots more to learn about Car-Net and all its features. If you want to find out more details explore our Car-Net site.

Find out more

Contact us today to find out more about Volkswagen Car-Net.

01296 752873

01271 355 016

01278 401805

01472 728653

0127 994 5246

01865 566118

0146 250 3177

0203 613 8328

0190 844 8374

01635 592045

0118 914 4565

01724 249598

01235 313236

0172 761 1207

01823 230495

Security & Service: Use of Car-Net Security & Service is governed in a separate Contract concluded online with Volkswagen AG. The customer has 90 days after vehicle handover to register the vehicle at www.volkswagen.com/Car-Net. This will enable the customer to use Services for the full period of validity. The Emergency Call Service is already activated when the vehicle is delivered, without registration being required.

Security & Service: Availability of Car-Net Services may vary depending on the country in question. The services are available during the agreed contractual period and may be subject to amendments during the duration of the contract. To use the free Car-Net app you will need a smartphone with iOS or Android operating system and a SIM card with a data option. You will also need an appropriate mobile phone contract already in place or separately arranged with your mobile phone provider. Depending on your mobile tariff, sending and receiving data online may incur additional charges (e.g. roaming charges), particularly if you are using Car-Net abroad. For more information on Car-Net Security & Service, go to www.volkswagen.com/Car-Net or contact your Volkswagen dealership. For information on your mobile rates, please contact your mobile phone provider.

App-Connect: Only available in conjunction with the “Composition Media” radio system or the “Discover Media” and “Discover Pro” navigation systems. Car-Net App Connect includes the MirrorLink™, CarPlay™ and Android Auto™ technologies. The availability of these technologies may vary from country to country. Please note that “Car-Net App Connect” is only supported by a handful of mobile phones currently on the market. Volkswagen works together closely with major smartphone manufacturers to promote widespread support for Car-Net App Connect. For current information on the compatibility of new mobile phones and ones that are already on the market, please visit www.volkswagen.com/car-net