Volkswagen Service Promise | Marshall Volkswagen

Designed to make your life easier

Enjoy the confidence of our Service Promise

Marshall Volkswagen, we want you to feel confident about the quality of service you'll receive - every time you visit us. That's why we've devised the 'Volkswagen Service Promise'; these promises designed to help you manage the cost of motoring and making your life easier. And, in addition to this, when you come to us you'll be getting something you can't get anywhere else: the official Volkswagen stamp in your service book.

We'll match any like-for-like quote within 5 miles

We promise to match any like-for-like written quote for service, maintenance and repair using Volkswagen Genuine Parts ® from any garage within 5 miles. It's that simple.

We’ll fit exterior bulbs and wiper blades free

We promise to fit wiper blades and exterior bulbs bought from us free of charge. We’ll replace all exterior bulbs, including sidelights, headlights, brakelights, foglights and reverse and indicator bulbs. If you need interior, Xenon or LED lights replacing, just ask and we’ll provide a competitive quote for fitting those, too.

Lifetime Brakes

Have a set of brake pads fitted by us and we’ll replace them whenever they wear out, at no extra cost, for as long as you own the car. Not to be used in conjunction with any other offers.

MOT Insurance

When you rely on your vehicle every day, an MOT failure combined with an unexpected repair bill can become a real inconvenience. If you can’t afford the repairs straight away, your car could be off the road for a period of time.

At Marshall, we promise that if you have your MOT carried out by us we will give you cover for up to £750 if your car fails when we carry out it’s next MOT*

We offer free visual health checks

We promise to give your car a 34 point check of the basics, absolutely free and with no obligation. Call and ask us to book you in for an Express Visual Check (EVC) and we’ll arrange it all for you.

Ad Blue Top-up

We promise that, if you require your ad blue topping up, we will do so for £1.50 per litre including labour and VAT. There is no need to book in, just come along to your local retailer.

We offer affordable monthly Service Plans

We promise to offer a convenient monthly payment plan, so that you can spread the cost of your servicing into monthly instalments. Our 'Retailer' Service Plans are tailored to your vehicle and are packed with extra benefits.

No one knows your Volkswagen better than we do

We promise that our Volkswagen experts receive the latest Volkswagen training and have instant access to Volkswagen tooling and Volkswagen technology. Because we love your car as much as you do.

Free road test with a technician if required

We promise that if you want to demonstrate your concern face-to-face with one of our technicians, you can. Just ask and we’ll arrange for one to be available for you: because sometimes it’s easier to show than tell.

Free MOT tests with your 'Retailer' Service Plan

We promise that when you take out a 'Retailer' Service Plan with us, we'll give you free MOT tests* for the life of your plan. No quibbles, no fuss - the ultimate value for money and convenience offer.

A range of convenience services to suit your needs

We promise to help you get on with your life. You can take a courtesy car; we can pick up and drop your car back to you or even give you a lift into work, home or town. Just tell us which you’d prefer and we’ll sort it out.

Free car wash and vacuum

We promise that every time you come to us for any job that takes over an hour in our workshop, we’ll wash and vacuum your car for free; if the job takes less than an hour but you’d still like it cleaned, just let us know and we’ll do that for free too.


01271 355 016


01278 401805


01472 728653


01865 566118


01635 592045


0118 914 4565


01724 249598


01235 313236


01823 230495